As a Customer Success Manager (CSM) at UXCam, you will be the trusted advisor and strategic partner for a portfolio of Latin American Spanish and English-speaking customers. Your mission is to ensure our customers are successful with UXCam, which means achieving their goals, seeing value from our platform, and ultimately becoming long-term advocates.
You will lead the post-sales relationship, beginning with onboarding and continuing through renewal and upsell. This includes driving product adoption, delivering business reviews, identifying growth opportunities, and navigating complex customer organizations to ensure each stakeholder is informed, engaged, and satisfied.
Success in this role means proactively understanding your customers’ business objectives, translating them into actionable plans, and working cross-functionally with Sales, Product, and Support teams to remove blockers and surface solutions. You’ll be expected to bring a consultative approach, strong communication skills, and a passion for helping clients optimize their product experiences using UXCam.
This is a highly collaborative role with a mix of strategic thinking, relationship management, data storytelling, and product knowledge.