ABOUT THRIVE MARKET

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,700,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.

Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

THE ROLE

Thrive Market is looking for a Food Safety Analyst to own two of our most operationally critical FSQA programs: the Member Incidents & Issues Program and the Hold & Release Program. This role is the first line of response when a product quality or safety concern is raised by a member, flagged by a fulfillment center, or surfaced through vendor or regulatory signals. The Analyst will also serve as a key operational resource during recalls and crisis events, coordinating inventory control and disposition across our fulfillment network.

This is a high-accountability role that requires strong organizational skills, a continuous improvement mindset, and comfort operating as a functional admin within digital quality management systems. The right candidate will not just execute existing workflows, they will actively look for ways to improve them.

RESPONSIBILITIES

• Own end-to-end management of the Member Incidents & Issues Program: triage incoming reports by severity and safety risk, conduct and coordinate FC inspections, lead vendor communications, evaluate root cause submissions, track CAPAs, and close cases within established timelines
• Coordinate with vendors and finance on inventory credit processing and complaint resolution
• Maintain accurate records of all incidents and issues, investigation steps, communications, and outcomes
• Analyze complaint trends; escalate emerging signals to FSQA and Merch teams for risk assessment; drive measurable improvements in investigation-to-closure cycle time
• Manage the Hold & Release Program across Thrive Market’s fulfillment centers: initiate and release holds, gather and evaluate supporting documentation, and coordinate accurate execution in inventory systems
• Track hold aging and proactively escalate items requiring disposition decisions to avoid unnecessary inventory impact
• Coordinate inventory identification, quarantine, disposition, and regulatory documentation across FCs in response to recall or withdrawal events
• Support cross-functional communication with FC operations, merchandising, and vendor partners during crisis events

QUALIFICATIONS

• Bachelor’s degree in Food Science, Microbiology, Biology, Chemistry, or a related field and 2 years of experience in food safety, quality assurance, or a related role in food manufacturing, retail, or e-commerce OR 4+ years of experience in food safety, quality assurance, or a related role in food manufacturing, retail, or e-commerce.
• PCQI certification or equivalent food safety training
• Working knowledge of FSMA regulations, GMP requirements, and food recall procedures
• Experience managing consumer complaints, including investigation, vendor communication, and CAPA follow-through
• Strong written communication skills; able to draft clear, professional vendor and cross-functional correspondence
• Exceptional organizational skills; able to manage multiple active investigations simultaneously
• Comfortable as an admin-level user within digital quality management or complaint tracking platforms; able to configure workflows, troubleshoot issues independently, and support colleagues
• Strong general technology aptitude; able to learn new systems quickly and self-resolve issues
• Proficient in Excel, Word, Google Workspace, and similar tools for data entry, reporting, and cross-functional communication
• Comfortable working in a fast-paced, remote environment with distributed teams

JOB INFORMATION

• Compensation Description - The base salary range for this position is $80,000 - $90,000/Per Year.
• Compensation may vary outside of this range depending on several factors, including a candidate’s qualifications, skills, competencies and experience, and geographic location.
• Total Compensation includes Base Salary, Stock Options, Health and Wellness Benefits, Flexible PTO, and more!
• This position requires traveling to our HQ office in Los Angeles, California, twice a year for all-company summits; once in the summer and once in the winter.