Thread is the AI service desk for managed service providers (MSPs). PSAs were built to manage tickets; Thread was built to resolve them — through chat- and voice-native agentic experiences that make service feel more human. Thread's Service Intelligence layer learns from every interaction, creating a living B2B service context that powers zero-touch L1 resolution at scale. 725+ MSP partners use Thread alongside ConnectWise, Autotask, and HaloPSA to support 15,000 customer businesses worldwide, processing 22B+ AI tokens per month. Named to the 2026 CRN AI 100. Backed by Susquehanna Growth Equity and Headline.