Thread is the AI service desk for Managed Service Providers (MSPs). PSAs were built to manage tickets; Thread was built to resolve them — through chat- and voice-native agentic experiences that make service feel more human. Thread's Service Intelligence layer learns from every interaction, creating a living B2B service context that powers zero-touch L1 resolution at scale. Over 725 MSP partners use Thread alongside ConnectWise, Autotask, and HaloPSA to support 15,000 customer businesses worldwide, processing over 22 billion AI tokens per month. Named to the 2026 CRN AI 100, backed by Susquehanna Growth Equity and Headline.

Administration

Software Engineering

Sales & Business Development

New York, NY, USA

Canal Street, New York, NY, USA

Union Square, New York, NY, USA

Thread

Headline Services Germany GmbH

Headline

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