Job Title: Senior Credit Risk Manager
Team: Portfolio Credit Risk
Working Pattern: Monday to Friday, 36.25 hours per week
Salary: up to £85,000 and up to 20% bonus and benefits
Location: Hybrid work from our London office in Holborn

At Tandem, we're not just a bank; we're a movement for positive change. If you're an ambitious and dedicated Senior Credit Risk Manager, ready to make an impact, we've got a space with your name on it!

We are Tandem - Where impact meets innovation
Tandem is the UK's greener digital bank on a bold quest to revolutionise the way we save, borrow, spend, and share – all while nurturing our planet, our people and our customers. As one of Europe’s fastest growing digital banks, our values of being Brave, Enterprising, Simple, and Together (BEST) ensure our 500-strong team collaborate to drive a brighter, greener future.

Tandem also leads the way with a secondary app called Loop. Loop gives customers a simpler, hassle free and awkward free way to share money among friends.

Your team: Collaborators in change

Key responsibilities include developing scorecards and affordability models. Other responsibilities also include monitoring of credit risk MI, identifying good / bad pockets to support credit risk strategy optimisation.

Lending products include 1st and 2nd charge mortgages, secured motor loans, unsecured personal loans and unsecured home improvement loans.

Your Impact: Building a greener tomorrow

The Senior Credit Risk Manager role reports into the Credit Risk Director. This role will lead the Portfolio Credit Risk team (2^nd line of defence) and will be accountable for oversight of end-to-end credit risk activities across all Tandem lending products - 1^st and 2^nd charge mortgages, secured motor loans, home improvement loans and personal loans.

The Portfolio Credit Risk team sits within Credit Risk and ultimately the Risk & Compliance function. The Portfolio Credit Risk team deliverables include - driving credit committee agenda, oversight of credit risk lending policies, driving the 2^nd line credit risk assurance agenda and review & challenge of proposals from 1^st line ensuring changes to credit risk policy are in line with agreed risk appetite. Role responsibilities include

• Drive the 2^nd line Credit Risk control and governance agenda including the implementation of the Credit Risk Management Framework across the Bank.
• Oversight of credit risk policies – includes policies relating to Responsible Lending, Affordability, Exceptions, Collections, Recoveries, Forbearance and Impairment. Ensure policies are in-line with relevant regulatory requirements and also provide oversight to ensure adherence to policy - escalating risks / issues as appropriate.
• Drive Credit Committee agenda – includes identification of risk / issues relating to credit risk and escalating as appropriate.
• Develop credit risk appetite limits and work with the Business to seek approval from credit committee and senior committees.
• Standup the Bank’s credit risk assurance plan and conduct regular credit risk assurance reviews ensuring observations and recommendations are presented at credit committee.
• Monitor progress against any credit risk related findings from internal/external audit, 2^nd line assurance, model validation etc. Work through managing any risks / issues with respect to closure of findings.
• Regular review of the credit performance and credit risk profile of portfolios across the Bank, ensuring credit risk KPIs continue to be in line with agreed credit risk appetite.
• Review watchlist cases ensuring appropriate treatment from an impairment provisions and customer lens.
• Review and challenge proposals from the Business (1^st line) and provide 2^nd line feedback / recommendation/s as part of credit committee governance.
• Oversight and monitoring of the performance of new originations at appropriate level of granularity, including policy exceptions monitoring.
• Review and challenge performance of models used for credit decisioning – to include provisions, affordability and scorecards – provide recommendations on enhancements as appropriate.
• Work with Data team to ensure delivery of Credit Risk data requirements (e.g. for credit committee MI).
• Develop effective relationships with internal stakeholders - includes Product, Operations, Finance and Compliance.
• Work with external stakeholders including 3^rd party consultancies and Bureau to ensure availability of appropriate data to deliver credit risk team goals.
• Adapt communication style and approaches to articulate findings, business impacts and recommendations confidently and effectively, in particular, with respect to written and verbal communication at Heads of, Director and ExCo level.
• Build, coach and develop Portfolio Credit Risk team and support the Risk maturity agenda across the Bank. Share best practices with wider Credit Risk team, with particular focus market leading practices on credit risk control and governance, analytics and insight reporting.
• Deputise for Credit Risk Director on all Portfolio Credit Risk and also wider Credit Risk activities where appropriate.

We’d love to hear from you if you have:

• Education: Bachelor’s degree in maths / stats, finance, business, economics, or other quantitative related field.
• Knowledge: a strong knowledge of (consumer) credit risk management framework.
• Knowledge : strong understanding of credit risk appetite, quality assurance and quality control framework.
• Knowledge: good understanding of mortgage, personal loans and motor finance products.
• Knowledge: good understanding of affordability models, manual underwriting, impairment.
• Computer skills: proficiency in Microsoft Office including Word, Excel and Power Point
• Time management skills: good time management skills, the ability to effectively prioritise tasks, maintain timelines and manage/plan workloads effectively.
• Proven experience in leadership and talent development.
• Good communication skills, both written and verbal with experience of tailoring communication for different audiences.
• Strong report writing skills including writing papers (e.g. credit assurance reports) for credit committee and board level consumption.
• Good influencing skills with ability to work through any challenges / conflict in a collaborative style.
• Analytical mindset with the ability to use data to drive decision-making.
• Proactive and innovative approach to problem-solving.

It would be great, but not essential if you have:

• At least 7 years of banking experience, with bulk of it being in the credit risk management domain.
• Strong understanding of credit risk management principles in consumer lending products, in particular, 2^nd charge mortgages and motor finance.
• Previous experience of driving credit committee agenda and performing credit risk assurance.
• Previous experience of working in Fintech environment.

Rewards that reflect your value, what’s in it for you?

At Tandem, your hard work is rewarded in many ways and we have an enhanced employee benefits package on offer from your very first day with us:

• 25 days annual leave plus 8 days Bank Holiday
• An additional day off for a ‘celebration day’ including, but not limited to, birthdays, weddings, religious holidays, graduations etc
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets

Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we’ll plant a tree in the Tandem Grove and you can enter into our “Green Deal” below:

• Volunteer 2 days a year for charity > receive an early Friday finish
• Raise £200 per annum for charity > Tandem provide PR and marketing support
• Have renewable energy at home > receive an additional 1 day annual leave
• Drive an electric car > receive £500 towards a home charger

Ready to make your mark?

Apply now and let's pave the way to a greener world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.

Sourcing Model

Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.

Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

Please be aware that background checking (including credit and criminal records checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.