Senior Implementation Consultant - 3 Months Fixed-Term
Staffbase
About Staffbase
We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.
Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 750+ employees supports 2,000+ customers—reaching over 16.4 million employees—in transforming their employee experience.
We are proud to be a Unicorn company—privately valued at over $1 billion—demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.
We are looking for an Senior Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase. You have worked for several years as a consultant, or other similar role, before, and understand the value of nurturing client relationships. This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customers’ eyes and make sure they can move their content and comms processes into Staffbase.
Important: This is a remote role in Ontario Canada only.
What you’ll be doing
- Lead new Staffbase customer implementations including managing the project plan and project resources, for both onboarding and growth phases
- Ensure that a plan is in place for each engagement for deployment, change management, and adoption programs
- Clearly communicate implementation status, issues, risks, and effort
- Build and sustain in-depth product knowledge regarding our core products
- Understand customer use cases and requirements and in turn, apply Staffbase best practices for enterprises to those customer implementations
- Apply vertical industry and functional best practices as applicable to each customer. For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training
- Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout
- Troubleshoot and triage customer issues during implementation
- Work with Sales to scope, estimate, and write Statements of Work for new projects
- Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture as well as identifying future growth and expansion opportunities with existing customers
- Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers
What you need to be successful
- Familiarity with implementing Software-as-a-Service solutions
- Several years of experience working on enterprise-scale deployments
- Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise.
- Project management experience
- Self-motivated team player ready to embrace a fast-paced, high-growth environment
- 5+ years of consulting/client-facing experience
- Passion for cloud technologies
- Nice to have: comms background
What you'll get
- Competitive Compensation - we offer attractive salary packages
- Flexibility - we offer flexible working time models and the option of hybrid work
- Recharge - 7 days PTO (incl. one floating holiday
- Wellbeing- Monthly Well being Allowance ($50 CAD), from fitness to mental health, hobbies to relaxation
- Support - we're offering an RRSP Program with company match and health plans, including dental & vision
- Volunteer Day - you'll get one day off per year for supporting a social project