The Global Revenue Operations & Enablement organization at Staffbase orchestrates operations, revenue growth strategy, GTM Enablement and programme management to empower execution, structure and skills across the organization - Sales, Customer Success and Partners. Our mandate is to be a strategic business partner for the whole revenue organization in our endeavour of developing a legendary SaaS Revenue team; a team that supports companies changing the game with Communication. The organization is reporting into the Global CRO and is a key contributor to the revenue leadership and a catalyst for unlocking productivity and best practices across the customer engagement journey for Staffbase.

Reporting to the Global VP of Revenue Operations & Enablement, the Director, Revenue Operations North America is responsible for leading the operational processes and infrastructure to enable our go-to-market (GTM) strategy in the region. You will partner with the regional leadership to implement scalable processes and tools, drive operational business planning and orchestrate a business rhythm enabling the company to grow in NA. Your span of control is the execution efficiency and impact of sales, marketing and customer success operations. We’re looking for a forward-thinking, collaborative, creative leader who is passionate about expanding our market at a company that’s changing the game with communication. This will be a cross-functional role, working closely with Revenue Leadership, GTM Enablement , Marketing, Finance, Group Business operations and Customer Success teams. The role is part of the Steering committee of the global Revenue Operations & Enablement function. We are looking for candidates based in the greater New York Area who are open to a hybrid work model from home and from our office in NYC.

What you'll be doing

• Monitor revenue metrics and drive processes to improve sales and marketing effectiveness and customer retention
• Orchestrate reporting and insights to measure effectiveness, growth and productivity across the revenue motion
• Lead the North American revenue operations function and key processes to optimize operational processes, tool usage and business rhythm
• Streamline regional business planning process together with global operations & enablement leadership and Finance
• Manage and lead a team of Revenue Operations professionals
• Be a key stakeholder in the planning process: Revenue team headcount, goal establishment, territory development and other needs.
• Contribute to the development of insights and actionable recommendations on revenue performance, trends, opportunities, and risks across the prospect and customer lifecycle
• Be a key business partner in driving and optimizing operational productivity metrics for the revenue organization like quota attainment, pipeline coverage, stage conversion rates
• Collaborate with peers and teams in the GTM Enablement organization to identify, develop and execute on enablement impacting revenue organization performance, engagement and development.

What you need to be successful

• 3+ years experience leading Revenue an/or Sales Operations functions.
• Knowledge of Salesforce tech stack and other revenue intelligence platforms such as GONG, 6Sense, Zoominfo, Outreach
• Clear demonstration of hitting and exceeding operational and project goals
• Strong communication and facilitation skills
• High degree of initiative and operational creativity
• Comfortable working in a fast paced, high growth environment and able to help facilitate change.
• Ability and desire to process and solve complex problems while balancing many cross-functional stakeholders

In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in New York City. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $162,000-$207,000 base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).