Your mission

The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships. You'll deliver impactful results that align with both our customers' goals and SPARETECH’s vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events.

We offer you the opportunity to

• Take ownership: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope
• Build relationships: Be a constant point of contact for your customers and strategically expand the community through proactive contact, customer visits and other events, such as webinars, regulars' tables or the publication of whitepapers
• Present SPARETECH: Represent us at trade shows and customer events
• Lead by example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team
• Improve together: Work with the Customer Success Management team and Head of Customer Success Management to continue to develop our processes, tools and product by integrating customer feedback into our product roadmap

Become a part of the team if you

• Bring experience: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in early-stage companies (post-Series A, €5M to €25M) and you know how to reduce time-to-value, expand business, and maintain high retention rates and low churn in B2B SaaS Enterprise segment
• Are operationally focused: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels
• Build rapport easily: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community
• Are tech-focused: You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention
• Understand manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside
• Speak fluently : Are proficient in both German and English

You can expect

• A remote-yes company where you can decide every day whether you work from home, at our headquarters in Stuttgart, or one of our Design Offices in Germany
• A permanent employment contract and 30 vacation days and the opportunity to participate in the company's success through our VSOP program
• To freely choose the modern hardware you need to work and the frame for a height-adjustable desk
• An annual training budget of 1000 EURO and a maximum degree of freedom when related to your career development
• In Germany: a Wellpass membership at the gym to stay fit and a job bike of your choice
• A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued
• A Corporate Benefits Access to attractive employee discounts on a wide range of products

About SPARETECH

SPARETECH's vision is to promote the zero-waste industrial sharing economy by enabling factory operators such as BOSCH, Porsche and AIRBUS to no longer keep spare parts in their warehouses, but to receive them when needed. To realize this vision, we at SPARETECH are building a data-driven platform that connects manufacturing companies and suppliers from different industries worldwide. Our platform aggregates spare parts product data from various partners from different sources and enables customers to cleanse and enrich their spare parts data, identify actual demand and source the right part. SPARETECH has successfully completed a €10 million Series A led by Insight Partners to accelerate our growth. We pride ourselves on our inclusive and collaborative culture as well as our energetic and dedicated team, which is reflected in our 4.9 star Kununu reviews.

At SPARETECH, we believe in equal opportunities for every human. No matter where you are from, what you think, what you believe in, what gender you are or who you love.