Onboarding Consultant, Spanish speaking (Onboarding Services Team)
SEMrush
Posted on Mar 30, 2026
- Customer Onboarding: Own the first 30-60 days of the post-sale journey, ensuring new and recently upgraded customers are set up for success. Develop and execute tailored onboarding and implementation plans aligned with each customer’s business goals.
- Value Realization & Goal Alignment: Identify customer priorities quickly and map them to Semrush product capabilities. Drive adoption of key features to expedite value realization and deliver measurable early wins
- Relationship Management: Build strong relationships with key stakeholders quickly during onboarding to accelerate trust and time-to-value. Identify new contacts within customer organizations and pass them to the long-term account team for continued success.
- Consultative Customer Engagement: Act as a trusted advisor during onboarding by providing strategic recommendations and best practices. Be customer-obsessed and scrappy, adapting onboarding strategies to meet unique customer needs and timelines.
- Customer Advocacy: Act as the voice of the customer within Semrush, advocating for improvements and enhancements based on customer needs and feedback. Stay informed about customer strategic objectives, relevant industry conditions, and competitive intelligence to identify opportunities and risks.
- Opportunity Identification: Spot opportunities for deeper alignment between the customer and Semrush. This includes surfacing upsell opportunities, uncovering new points of contact, and building on Sales-led conversations to strengthen long-term growth potential.
- Partnership & Collaboration: Work closely with Sales and Customer Success Managers to provide a seamless transition from sale to ongoing success. Ensure smooth handoff by delivering clear documentation of customer goals, progress, and adoption milestones.
- Performance Tracking & Reporting: Monitor onboarding KPIs, usage, and customer feedback. Share actionable insights with both customers and internal teams. Surface patterns and challenges to continuously improve the onboarding program.