IT Support Specialist (Global IT Support Team) - Evening Shift
SEMrush
Hi there!
We are Semrush, a global Tech company developing our own product – a platform for digital marketers.
Are you ready to be a part of it? This is your chance! We’re hiring for IT Support Specialist (Global IT Support Team) - Evening Shift.Tasks in the role
As an IT Support Specialist, you will play a key role in ensuring that our employees across all locations have seamless access to the tools, systems, and technical support they need to perform at their best. You will be responsible for:
Provide on-site and remote support to internal employees for IT-related issues
Administer and manage IT SaaS applications
Handle employee IT onboarding and offboarding processes
Troubleshoot and resolve hardware and software issues on IT equipment
Ensure timely end-user response and issue resolution in accordance with internal SLAs
Support virtual and on-site company events using Google Meet, Zoom, and other tools
Contribute to continuous improvement initiatives for IT services
Who we are looking for
Proficiency with modern business applications (e.g., Slack, Microsoft Teams, Microsoft 365, Google Workspace)
Experience with enterprise macOS device management
Familiarity with video conferencing systems (Zoom, Google Meet)
Understanding and experience in network troubleshooting
Hands-on experience with IT ticketing systems (e.g., Jira, ServiceNow, Freshdesk)
Strong analytical, problem-solving, and critical thinking skills
Excellent written and verbal communication skills in English
Customer-focused mindset with a strong sense of ownership
Not required, but a plus
Familiarity with AI technologies such as LLMs, agentic AI, and automation tools like n8n
Experience setting up conference room systems (e.g., Zoom Rooms, Chromebox for Meetings, Cisco Webex)
You share our common values: Trust, as we prefer to speak up and be our true selves; Sense of Ownership, as it’s not worth wasting time on something you don’t believe in; and enthusiasm for Constant Change, as we are always looking to make things better
We will try to create all the right conditions for you to work and rest comfortably
Flexible working hours
Unlimited PTO
Flexi Benefit for your hobby
Employee Support Program
Loss of family member financial aid
Employee Resource Groups
Meals, snacks, and drinks at the office
Corporate events
Teambuilding
Training, courses, conferences
A little more about our company
Semrush is a leading online visibility management SaaS platform that enables businesses globally to run search engine optimization, pay-per-click, content, social media and competitive research campaigns and get measurable results from online marketing.
We've been developing our product for 17 years and have been awarded G2's Top 100 Software Products, Global and US Search Awards 2021, Great Place to Work Certification, Deloitte Technology Fast 500 and many more. In March 2021 Semrush went public and started trading on the NYSE with the SEMR ticker.
10,000,000+ users in America, Europe, Asia, and Australia have already tried Semrush, and over 1,700 people around the world are working on its development. The Semrush team is constantly growing.
Our Diversity, Equity, and Inclusion commitments
Semrush is an equal opportunity employer. Building a better future for marketers around the world unites people from all backgrounds. Even if you feel that you don’t 100% match all requirements, don’t be discouraged to apply! We are committed to ensure that everyone feels a sense of belonging in the workplace.
We do not discriminate based upon race, religion, creed, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, age, ancestry, physical or mental disability, or medical condition including medical characteristics, genetic identity, marital status, military service, or any other classification protected by applicable local, state or federal laws.
Our new colleague, we are waiting for you!
At Semrush, we take a serious and comprehensive approach to hiring new people. We welcome those who are professionals in their field and passionate about their work to join our team.
A “five-minute interview” or “get a job in three clicks” approach is not the way we work.
During the interview, we ask candidates to talk about themselves and their background in detail. We try to discover the most important aspects about the way someone works and their personality before a job offer is made.
Once the resume is received it will be reviewed by a member of the Talent Acquisition team. We try to provide feedback within three working days.
Flexible approach for an interview format
In order for the online meetings to be productive, we suggest following these tips to make sure you are set up well:
- Join the interview from a laptop or desktop computer (not a smartphone). You may need to print something or present your screen during the interview.
- Please turn on your camera. Visual communication is especially important for us.
- Choose a quiet place to talk. Attending an interview from the street is not a good idea.
- Keep your phone at hand in case there are technical issues that mean we have to continue the interview by direct call.
IT Systems
The IT Systems team helps employees work efficiently and manages most of our internal tools and systems.
From day one of the onboarding experience, they play a key role in getting you settled in—from setting up equipment and granting essential access, to making sure everything runs smoothly. Whether it's troubleshooting software, hardware, or services, they're the go-to experts for fast, effective tech support.
The team also drives operational excellence across Semrush by supporting the internal platforms and tools used by Sales, Finance, Marketing, and HR. So, CRMs, ERPs, HRIS, marketing automation–you name it, it's in their scope.
With IT specialists based in nearly every Semrush office, employees can count on responsive support–no matter the time zone or location.