This a remote job for candidates based in Europe.

We are looking for a full-time highly skilled and dedicated Technical Writer to join our Product team.

Mandatory Hard Skills 🎯

• Technical Writing Proficiency: Expertise in creating clear, concise, and comprehensive documentation, including user guides, API documentation, and online help content.
• Understanding of Software Development: Familiarity with software development processes and methodologies, such as Agile or Scrum, to effectively collaborate with development teams.
• Markup Languages: Proficiency in markup languages such as Markdown, HTML, and XML, which are commonly used for writing and formatting documentation.
• Version Control Systems: Experience with version control systems like Git, including platforms like GitHub or Bitbucket, for managing documentation revisions and collaboration.
• API Documentation Tools: Knowledge of tools and specifications for documenting APIs, such as Swagger (OpenAPI) or RAML, to create accurate and user-friendly API documentation.
• Technical Proficiency: Ability to read and understand code snippets and examples in programming languages relevant to the project (e.g., JavaScript), to write accurate documentation and examples.

Desirable Hard Skills 💕

• Documentation Management Tools: Experience with documentation tools and content management systems (CMS) like Confluence, ReadTheDocs, or similar, to organize and publish documentation.
• User Interface (UI) Tools: Familiarity with basic UI design principles and tools (e.g., Adobe XD, Sketch) to create or contribute to user interface documentation and micro-content.
• Video and Graphic Editing: Skills in video production and graphic editing tools (e.g., Adobe Premiere, Photoshop) for creating multimedia content that complements written documentation.
• Localization and Internationalization: Understanding of the principles of localization and internationalization to prepare documentation for translation and use by a global audience.
• Analytics Tools: Knowledge of analytics tools (e.g., Google Analytics) to track and analyze user engagement with documentation, helping to inform improvements.
• Technical Communication Degrees or Certifications: Advanced degrees or certifications in technical communication, professional writing, or a related field that provides a theoretical and practical foundation in technical writing.

Soft Skills ✨

• Effective Communication: Ability to clearly and concisely convey information in written and verbal form, tailoring the message for different audiences, including technical and non-technical stakeholders.
• Active Listening: Being fully present and engaged in conversations, showing a genuine effort to understand others' viewpoints, and incorporating feedback into documentation.
• Team Collaboration: Working cooperatively with cross-functional teams, including developers, product managers, and support staff, to achieve common goals and produce cohesive and comprehensive documentation.
• Adaptability: Flexibility in handling changes in technology, project requirements, and team dynamics, with a willingness to learn and apply new tools and processes.
• Problem-Solving: Ability to identify issues in documentation or project workflows and creatively find effective solutions, improving efficiency and quality.
• Time Management: Managing workload effectively, prioritizing tasks to meet deadlines while maintaining high-quality standards in a fast-paced environment.
• Attention to Detail: A keen eye for detail to ensure accuracy, clarity, and consistency in documentation, catching and correcting errors before publication.
• Empathy and User Advocacy: Understanding and anticipating the needs of the end-users of the documentation, ensuring the content is accessible, understandable, and meets their requirements.
• Continuous Learning: A commitment to personal and professional growth, staying updated with industry trends, documentation best practices, and emerging technologies relevant to the role.
• Resilience: The ability to handle feedback, setbacks, and challenges constructively, maintaining a positive attitude and focus on continuous improvement.
• Self-Motivation: A proactive approach to tasks and projects, taking initiative without needing constant supervision, and driving documentation projects to completion.

What You'll Do 🖥️

• Utilize your experience in software technical documentation writing to create high-quality documentation for Rocket.Chat.
• Apply your knowledge of Swagger and Open API specification to document Rocket.Chat's APIs accurately.
• Use your excellent communication skills to explain complex concepts simply and clearly to a diverse audience.
• Produce various technical writing deliverables, including user guides, API documentation, and UX micro-content, supporting the effective use of Rocket.Chat.
• Collaborate remotely with cross-functional teams, building strong relationships and fostering teamwork.
• Quickly learn and understand complex technical concepts to ensure accurate documentation.
• Embrace feedback to continuously improve the quality and usability of Rocket.Chat's documentation.
• Work comfortably in a remote setting, collaborating across different countries and time zones.
• Collaborate with team members, fostering a culture of knowledge sharing.