About RoadRunner

At RoadRunner, our daily motivation is to accelerate the road to Zero Waste™ while providing maximum value for our customers and our communities. We achieve this through efficient, cost-effective and sustainable waste operations.

Our team cares deeply about each other and our planet, and we are dedicated to leveraging technology and innovation to modernize a vital industry with integrity, expertise and a passion for create a future where waste is a problem of the past™. Technology, artificial intelligence and data-driven strategies are the backbone for our team of waste experts to reliably provide our customers with the most streamlined, cost effective and sustainable waste and recycling services.

Since RoadRunner’s creation in 2014, we’ve helped more than 12,000 customer locations achieve an average between 10 - 20% savings on their monthly waste bills while also improving their recycling efficiencies. We’re proud that RoadRunner’s industry-leading model has been recognized by the SEAL Business Sustainability Awards 2023, Pittsburgh Business Times’ Best Place to Work 2022, and Pittsburgh Inno’s 2022 Fire Awards. Our Glassdoor reviews are fantastic (3.4/5 on 255 reviews), our CEO’s approval rating is 74%, and 67% of our reviewers would recommend working here. Our Indeed ratings have consistently improved as we’ve been expanding our teams (3.5/5 on 71 reviews) and we now have over 13K followers on LinkedIn.

Please Note: At this time, we are unable to offer visa sponsorship for this position. Candidates must be authorized to work in US without the need for current or future sponsorship, and you must reside in the US.

Job Summary:

The Quality Assurance (QA) Analyst will work closely with the Product, Design, and Engineering teams to ensure RoadRunner’s web and mobile applications are working properly pre- and post-release. The QA Analyst is responsible for understanding the system and documenting and executing test cases with both the users’ and the engineers’ perspectives in mind. This role is essential in helping RoadRunner meet our users’ expectations and RoadRunner’s commitment to quality.

Primary Duties Including % of time:

• 20% - Reviews design specifications to understand the scope, requirements, and function of the product.
• 20% - Identifies appropriate parameters, functions, and data to test and validate; parameters may include general function, validity of results, accuracy, reliability, and compliance with industry standards.
• 30% - Conducts testing to ensure products perform according to user requirements and within established guidelines.
• 20% - Identifies, logs, and recreates error codes, bugs, and defects.
• 10% - When a product does not perform within specifications, reports defects to Product, Design, and Engineers while identifying and recommending solutions, improvements, and updates.

% Travel required: 0%

Organizational Relationship:

• Reports To: Software Engineering Manager
• Direct Reports: N/A
• Interacts with: Product team, technology leadership, engineers, designers, stakeholders.

Skills and Experience:

• 1-3 years of professional testing experience and a desire to stretch your skillset.
• Attention to detail and the ability to identify common (happy path) and uncommon (edge case) user flows.
• Experience creating test cases and building testing process from the ground up.
• The agility to plan and test products for different types of users, across different interfaces and devices.
• An ability to navigate a heavy workload and prioritize tasks based on the company's overall need.
• A good-natured spirit and a voracious appetite for your work.
• Enthusiasm for our sustainability driven mission.
• Self-Driven and able to work autonomously.
• Experience in the Agile Methodology for project management
• Experience working with internal and external stakeholders to balance customer needs with business strategy.
• Experience using test management software (e.g. Qase.io) is desirable.
• Familiarity with reading and/or writing automated tests (e.g. Playwright, Cypress, Capybara) is a plus.
• Detail oriented, possess excellent organizational skills, and have an eagerness to learn current and future business processes.
• Ability to prioritize tasks based on the changing needs of the business and deadlines.
• Comfort with ambiguity, ability to act without having the whole picture using sound judgment and strong decision-making skills.
• Passionate about business results and quality, with a strong sense of accountability, metrics and ownership.
• Strategic thinker with the ability to grasp the tactical details.
• Strong verbal and written communication skills is dynamic and can capture a group’s interest and maintain it as well as the ability to facilitate meetings with diverse and sometimes conflicting points of view.
• Ability to manage multiple projects, multi-task and effectively prioritize conflicting assignments with minimal supervision.
• Proven ability to organize/manage multiple priorities coupled with the flexibility to quickly adapt to ever changing business needs.
• Strong analytical and problem solving. Solid decision making in a timely manner.

Preferred:

• Experience working on product teams in a fast-growing environment.

Education:

• Bachelor’s Degree Required

Core Values:

• Trust: Have confidence in our team. Have integrity in your actions
• Be Humble: Stay grounded. Seek feedback. Be curious.
• Be Passionate: Love what you do. Love what we do.
• Embrace Challenge: See obstacles as opportunities to learn and grow.
• Be Accountable: Take ownership. Be reliable. Be proactive.
• Care Personally About Each Other: Show compassion, empathy and open-mindedness.

We are excited to consider talented individuals from across the country. However, please note that we currently do NOT support candidates residing in the following states: Alaska (AK) / Delaware (DE) / Hawaii (HI) / Louisiana (LA) / Maine (ME) / Nebraska (NE) / Nevada (NV) / New Mexico (NM) / North Dakota (ND) / Rhode Island (RI) / South Dakota (SD) / Vermont (VT) / Wyoming (WY)

We thank all candidates for their interest in RoadRunner, but we cannot respond to everyone personally. Only those selected for an interview will be contacted. We look forward to reviewing your application!

RoadRunner is an affirmative action and equal opportunity employer and is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. It is the policy of RoadRunner that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of RoadRunner to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. RoadRunner is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship.

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