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Customer Reliability Engineer K8s (India)

Replicated

Replicated

Customer Service
Remote · India
Posted on Thursday, December 21, 2023

Replicated is the modern way to ship and monitor multi-prem software. Replicated helps software vendors quickly and securely deploy their applications to any customer using a single architecture. The Replicated platform provides all of the tools needed to operationalize and scale the distribution of Kubernetes applications into any enterprise environment.

Our customers include HashiCorp, Puppet, SmartBear, Jama, Swimlane, Tripwire, Acrolinx, and Knime and many other fast-growing enterprise software vendors. We're a Series C funded company (over $80m raised) with long term investors and a long term focus.

Replicated is committed to cultivating an efficient, respectful workplace. We know that innovation thrives on teams where diverse points of view come together to solve hard problems in ways that are just now possible. As such, we explicitly seek people that bring diverse life experiences, diverse educational backgrounds, diverse cultures, and diverse work experiences.

We are fully remote and plan to stay that way! We're open to any state in the US. In addition, for some roles, we're open to candidates in Canada, the UK, Australia, and New Zealand.

Replicated’s Customer Reliability Engineering (CRE) team of senior level engineers help our customers run and troubleshoot Kubernetes clusters and applications on Linux. The team spends their days working with a variety of customer environments large and small, with diverse and complex needs. They understand Linux and Kubernetes at a deep level, and understand the Replicated product set down to the code. We’re looking to add to our CRE team with an open role in India!

This role calls for someone to work with customers daily, helping them integrate their applications into Relicated’s features, and working with support issues from new and existing customers alike. They work with peers across the Replicated product line on a daily basis and contribute to those products regularly. Our entire engineering team is heavily involved in providing the best support experience to our customers, and everyone in engineering engages directly with customers.

Sound interesting? This role is perfect for you if you have solid working knowledge of Kubernetes and Linux, you enjoy problem solving, helping people, and digging deep into technical challenges every day. We pair programming expertise with operational knowledge to help scale best practices through tooling used by us and our vendors.

This role will be based in India.

What you'll be doing:

  • Work with our end users to remediate failures and find ways to prevent those failures from happening again. These issues can be Kubernetes problems, Replicated product issues, and everything in between.

  • Participate in helping customers get started with the Replicated product(s), assisting them along their journey to success.

  • Supporting customers in multiple ways: interacting via writing, video calls, contributing to documentation and community resources.

  • Proposing changes to the product that contribute to the prevention of recurrence of support issues, including bugs, documentation, and features.

What you bring to the role:

These are hard requirements for candidates to ensure you are able to best onboard and make an impact.:

  • Advanced experience with Linux system administration

  • Hands-on experience with deploying Kubernetes

  • Experience with Helm and other CNCF tools

  • Some programming experience

Note: This role does include some on-call support coverage. While we do our best to optimize for timezones and working hours, our team is still small and we want to make sure we are available for our customers when they need us.

Pay transparency

At Replicated, we value our teammates as individuals who are stronger together. We offer a robust pay and benefits package that rewards employees for their contributions to our success, supports their well-being, and helps all of us create a great remote work environment.

In India, the salary range for this role is as follows:

Customer Reliability Engineer : 29,70,000 - 34,00,000 INR

This is dependent on several factors, including level, qualifications, and experience. We also offer various localized benefits, as well as a unique home office allowance & a professional development budget as part of the overall package. An overview is on our careers page here: https://www.replicated.com/careers/

Not sure you meet 100% of our qualifications? Please apply anyway!

We invest in our team and love candidates who are eager to learn and grow. We have a fantastic team of highly collaborative individuals who enjoy learning, growing, and mentoring others.

OUR CORE VALUES

Care Deeply: Care deeply about the work that you do. Because of that you are constantly learning and willing to go out on a limb, challenge assumptions, go back to first principles, etc.

Longterm: Treat every interaction as part of a 30 year relationship, you’ll see everyone down the road again as customers, partners, coworkers, etc.

Curious: We're always learning and we approach everyone and every problem with curiosity. When needed we challenge assumptions, and go back to first principles.

BENEFITS

We offer strong benefits to help you stay healthy and productive. For the US, our benefits are listed below:

  • Health/Dental/Vision

  • Life/AD&D

  • LTD/STD

  • FSA

  • 401K

  • Stock options

  • Partner perk programs

  • Generous time off, we expect you to take a minimum of 3 weeks of per year

  • Laptop+accessories you need to get set up

  • Generous home office set up allowance or co-working space allowance - up to $10,000 per year!

  • Curiosity Budget to help you keep learning and growing!

Replicated is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds and we work to make sure that all team members have an equal opportunity to succeed.

We do not accept unsolicited assistance from any headhunters, recruitment firms or any other third party for any of our job openings. Any unsolicited resumes sent from anyone other than the candidate, in any format, to any person at Replicated, will be considered Replicated property. Replicated will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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