Among other things, you will:- Own the onboarding, implementation, and adoption journey for customers in a growing market.- Act as the product expert, enabling customers to deploy and scale PlanRadar across projects.- Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable outcomes.- Partner closely with Sales and Account Management to ensure a seamless customer experience, focusing on technical enablement and value realisation.- Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term satisfaction.- Minimise churn through continuous engagement, education, coaching, and persuasion.- Collaborate with Product, Marketing, and Support to enhance the customer experience.Who you are:- Experience in Customer Success or Account Management within SaaS, owning onboarding/adoption/lifecycle.- Alternatively, background in construction or real estate with customer-facing digital solutions experience.- Proven cross-functional collaboration and stakeholder coordination.- Excellent Spanish (native-level or C2) and strong business English.- Structured, accountable, proactive; strong focus on delivering customer value and long-term success.