Among other things, you will: Lead, mentor, and scale a team of 6–10 Customer Success Managers across SMB, Mid-Market, and Enterprise in the EAST region. Drive performance management, coaching, hiring, onboarding and succession planning while fostering continuous improvement and best practice sharing across segments. Own and drive GRR, NRR and adoption across all segments, proactively managing customer health, churn risks and acting as escalation point for complex accounts. Lead weekly operational and monthly strategic performance reviews. Translate company KPIs into actionable regional priorities and optimize coverage models. Partner cross-functionally with Sales, Product, Marketing, and Support to ensure seamless customer journeys. Bring strong leadership experience with a data-driven, revenue-focused mindset. Who you are: 3–5 years of experience in Customer Success, Account Management, Sales, or Consulting within a B2B SaaS environment, with a strong track record. Initial leadership experience managing or mentoring teams of 5+ people, with a hands-on and performance-driven approach. Experience working across SMB, Mid-Market, and Enterprise segments. Strong analytical and data-driven mindset, confident in managing KPIs, customer health metrics, and performance dashboards. Excellent communication and stakeholder management skills, with a consultative approach across the full customer lifecycle in international environments. Fluent business English required and additional EAST region languages (Croatian, Hungarian, Romanian or Polish).