Among other things, you will- Lead, mentor, and scale a team of 6–10 Customer Success Managers across SMB, Mid-Market, and Enterprise in the EAST region- Drive performance management, coaching, hiring, onboarding and succession planning while fostering continuous improvement and best practice sharing across segments.- Own and drive GRR, NRR and adoption across all segments, proactively managing customer health, churn risks and acting as escalation point for complex accounts.- Lead weekly operational and monthly strategic performance reviews- Translate company KPIs into actionable regional priorities and optimize coverage models- Partner cross-functionally with Sales, Product, Marketing, and Support to ensure seamless customer journeys- Bring strong leadership experience with a data-driven, revenue-focused mindsetWho you are- 3–5 years of experience in Customer Success, Account Management, Sales, or Consulting within a B2B SaaS environment, with a strong track record- Initial leadership experience managing or mentoring teams of 5+ people, with a hands-on and performance-driven approach- Experience working across SMB, Mid-Market, and Enterprise segments- Strong analytical and data-driven mindset, confident in managing KPIs, customer health metrics, and performance dashboards- Excellent communication and stakeholder management skills, with a consultative approach across the full customer lifecycle in international environments- Fluent business English required and additional EAST region languages (Croatian, Hungarian, Romanian or Polish)