Among other things, you will: Own the onboarding, implementation, and adoption journey for customers in one of our growing markets. Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects. Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes. Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realisation. Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction. Minimise customer churn through continuous engagement, education, coaching, and persuasion. Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experience. Who you are: You have experience in Customer Success or Account Management within the SaaS industry, with clear ownership of onboarding, adoption, and lifecycle management. Alternatively, you have a background in construction or real estate, combined with experience working with customers and digital solutions. You have proven experience collaborating with interdisciplinary teams and coordinating internal stakeholders. You have excellent Spanish (native-level or C2) and strong business English skills. You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success.