Among other things, you will- Own the onboarding, implementation, and adoption journey for customers in one of our growing markets- Act as the product expert, enabling customers to successfully deploy and scale PlanRadar across their projects- Lead regular customer check-ins and success reviews to track progress, define KPIs, and ensure measurable business outcomes- Partner closely with Sales and Account Management to ensure a seamless customer experience, while focusing on technical enablement and value realisation- Identify optimisation opportunities to increase product usage, strengthen engagement, and improve long-term customer satisfaction- Minimise customer churn through continuous engagement, education, coaching, and persuasion- Collaborate cross-functionally with Product, Marketing, and Support to continuously enhance the customer experienceWho you are- You have experience in Customer Success or Account Management within the SaaS industry, with clear ownership of onboarding, adoption, and lifecycle management- Alternatively, you have a background in construction or real estate, combined with experience working with customers and digital solutions- You have proven experience collaborating with interdisciplinary teams and coordinating internal stakeholders- You have excellent Spanish (native-level or C2) and strong business English skills- You are structured, accountable, and proactive, with a strong focus on delivering customer value and long-term success