Among other things, you will- Be the product expert and provide training and services to successfully implement/deploy our features on the customer side, both on-site and remotely- Maintain a detailed understanding of PlanRadar, assist customers with questions and suggest the best solutions for their needs- Carry out regular customer meetings and periodic business reviews to establish and quantify desired business outcomes and other key performance indicators- Be a dedicated partner to our customers and support their needs and issues across all PlanRadar’s departments- Create success stories with your customers and collaborate with the marketing team to turn them into case studies- Minimize customer churn through continuous engagement, value realization, education, coaching, and persuasion- Partner closely with other cross-functional team members (e.g. product management, development) to translate business needs and product requirements into improved solutionsWho you are- You have experience with account management or Customer Success, preferably within the SaaS industry, and a solid background in the construction or related industries.- You have experience in using CRM systems and computer literacy- You are experienced in web and mobile applications, and therefore have a technical understanding and familiarity with IT systems- You have excellent spoken and written English and Mandarin language skills, with the ability to communicate effectively across diverse markets, including Australia.- You are accountable and very well organised- You have exceptional ability to communicate and foster positive business relationships- You are self-motivated, a proactive team player with innovative ideas, diplomatic skills, and tact. Poise under pressure, thrives in a multi-tasking environment, and can adjust priorities on-the-fly- You are open to travel occasionally to customers or other PlanRadar’s office locations for trainings