Customer Success Director
Partnerize
Who We Are
At Partnerize, we're on a mission to transform the way businesses grow. We've built the leading partnership automation platform that empowers brands to discover, engage, and convert their audiences at scale. From affiliate marketing to influencer collaborations, we help our clients build and manage profitable partnerships that drive real results. We're a team of passionate problem-solvers who are dedicated to helping our clients win in the ever-evolving world of digital marketing.
Why Join Us
We're looking for passionate, talented people who want to be part of a winning team. At Partnerize, you'll find a culture of collaboration, innovation, and respect. We're guided by our core values, and we're committed to creating an environment where everyone can do their best work. We also offer a competitive salary, generous benefits, and a flexible work environment that allows you to thrive both personally and professionally. If you're ready to grow your career and make a difference, we'd love to hear from you.
Overview
The Partnerize Customer Success team sits at the heart of our business. Partnerize's Customer Success Manager supports Customers who are new to our software platform. Additionally, CSMs collaborate with our existing valued Customers with optimal strategy for ROI via Partnerize platform to realize them. CSM is responsible for building long-term, value-added relationships. Internally, CSMs have an opportunity to share information and feedback obtained from Customers with our world-class Product team to further improve the service.
In this team, people from ASP, digital advertising agencies, general advertising agencies, etc. are making good use of their knowledge and experience. This is an excellent opportunity to leverage your experience of ASP and digital Marketing in a high-growth, fun-loving team! and is a good option for anyone who wants to build a career in a growing industry in a global environment.
What you will do
- Project manage the onboarding of new clients, training them on the value of the platform and helping them adopt features
- Map our customer’s goals and visions to Partnerize features and functionality and create a Customer Success Roadmap
- Analyze our client’s performance data to identify opportunities and recommendations with accompanying industry best practices
- Regularly run calls and presentations with our client base to share Partnerize product offerings, relevant industry trends, corporate updates, account updates
- Localization support for new Product features and releases Scalable program roll-out of to Customers
- Own our Client’s Health Metrics and ensure strategies are in place to improve, all leading to a successful contract renewal
- Own the revenue and forecasting process for your account portfolio
- Identify opportunities for your accounts to expand and grow with Partnerize. Qualify cross-sell and upsell opportunities to increase the client’s activity and ACV with Partnerize
- Share data-driven and qualitative Customer feedback with Partnerize Marketing team to promote continuous improvement in key Product and Commercial areas
- Serve as a contact point for relevant inbound requests from Customers Provide SLA appropriate responses to Customers
What you’ll need to be successful
- Ability to demonstrate professionalism and good judgment, manage and prioritize multiple tasks
- Excellent interpersonal communication skills and experience of interacting with people at all levels of the organization
- Motivation to value teamwork and contribute to the success and reputation of Partnerize
- Curious and willing to investigate by himself to solve the problem and find a solution with the support of others
- Motivation to learn and adapt in a dynamic and fast-growing environment
Requirements
- 3-4 years or more of experience in affiliate marketing business
- Outstanding communication skills and interpersonal relationship skills
- Experience using Microsoft Office related services(Especially Data analytics using Excel functions, etc)
- Educational background in economics / management, marketing and other related fields with a 4-year university graduate or above (Bachelor's degree or above)
- Honesty, responsibility, and professionalism
- Sales or CS experience at a digital advertising agency preferred
US Benefits & Perks
- Flexible Time Off Policy – Take the time you need
- Enhanced Parental Leave: 16 weeks for birth parent, 8 weeks for non-birth parent at full pay after one year employment
- Robust Company Sponsored Health & Welfare Benefits
- 401k Plan – 4% employee match
- Enhanced Wellness Program including access to EAP, Wellness Coaching & Wellness Fridays program
- Regular company events and activities
Our Commitment to Diversity & Inclusion
We are committed to attracting, developing, and advancing our outstanding team members, regardless of race, ethnic identity, sexual orientation, religion, age, gender, gender identity, physical abilities, or any other dimension of diversity. We strive to foster an environment where people can be their authentic selves, raise concerns and innovate, all without fear; where they are treated fairly and respectfully, have equal access to opportunities and resources and can contribute fully to the organization’s success. Every individual in our business is expected to live this commitment without exception.
Privacy and data protection. The data collected as part of this application will be used for the recruitment process and any subsequent employment. You can find further information in Partnerize privacy policy here: https://partnerize.com/privacy-policy/
Notice to Recruiters and Staffing Agencies: To protect the interests of all parties, Partnerize will not accept unsolicited resumes from any source other than directly from a candidate or an approved vendor that has a written and signed agreement in place with Partnerize. Please do not contact or forward resumes to our company employees or locations. Any unsolicited resumes will be considered Partnerize property. Partnerize is not responsible for any charges or fees related to unsolicited resumes.