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ICT Support Specialist (m/f/d)

NUMA Group (formerly COSI Group)

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Customer Service

Germany

Posted on Oct 5, 2024

ABOUT NUMA

Hey there! We’re Numa, a forward-thinking hospitality brand redefining how people discover cities. We create spaces where simplicity meets innovation, offering thoughtfully designed rooms, studios, and apartments in the heart of Europe’s most vibrant neighbourhoods.
We’re not just transforming the guest experience—we’re revolutionizing the hospitality industry from the inside out. Our cutting-edge technology streamlines operations, delivering unparalleled value with no hidden fees—just real, quality experiences.
At Numa, we believe that travel should be curious and authentic, and we bring those same values to our work culture. As part of our team, you’ll experience a dynamic and supportive environment where creativity thrives, and your contributions make a real impact. We’re committed to fostering a diverse, inclusive, and equitable workplace where every voice is valued, and different perspectives fuel our innovation.

ABOUT THE ROLE

We are seeking an ICT Coordinator to join our team. In this role, you will be responsible for managing numa’s ICT configuration and software maintenance of digital access control systems in our hotel properties and for our guests.

Configuration of hardware prior dispatching to ensure smooth on site installations.
Ordering hardware to various locations, coordinating with the team and ensuring timely delivery.
Maintain accurate documentation of installation activities, including project details, materials used, and any issues encountered.
Monitor and maintain installed systems by proactively identifying issues and keeping firmware updated.
Adhere to project schedules and timelines, ensuring the fulfilment of time plans and meeting company standards for project closure.
Demonstrate a high level of personal responsibility, taking ownership of assigned tasks and projects.
Execute tasks on short notice independently and with high quality and precision.
Show interest in network technology and stay updated on the latest industry trends and advancements.
Collaborate with team members and provide support as needed.

ABOUT YOU

Prior experience maintaining and configuring network hardware is a plus.
Fluent English language skills are a must.
German and French fluency are a big plus.
Ideally, you're based in Berlin, but we’re open to candidates from countries where Numa has an entity.
Strong interest in network technology.
High level of personal responsibility and attention to detail.
Ability to work independently and execute tasks efficiently with minimal supervision.
Strong problem-solving skills and the ability to troubleshoot technical issues.
Excellent time management skills and the ability to meet project deadlines.
Good communication skills and the ability to collaborate effectively with team members.

ABOUT OUR OFFER

Empower your career: Thrive in a fast-paced, collaborative environment where your ideas help shape our future. Enjoy opportunities for professional growth and build a fulfilling career path.
Experience our brand: Immerse yourself in the Numa lifestyle with a complimentary stay. Share the love with friends and family through exclusive discounts on our stylish apartments. Connect with a global community of colleagues at our inspiring team-building events.
Employee Benefits Platform: Enjoy flexible spending with our monthly topped-up benefit platform, redeemable at various shops, restaurants and more across Europe.

Numa values the diversity of the people it hires and serves. Diversity at our company means fostering a workplace in which individual differences are recognised, appreciated, respected and responded to in ways that fully develop and utilise each person’s talents and strengths. We therefore welcome applications from people of all races, ethnicities, disability statuses, ages, religions, gender identities, and sexual orientations.

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