Operations Specialist
Location: Mumbai
Reporting to: VP Fulfilment

About the Role:
The Operations Specialist role at Nivoda will be responsible for ensuring the reliability and efficiency of our global B2B diamond fulfilment operations. This high-impact individual contributor role role will work closely with the VP of Fulfilment to drive key initiatives to optimise the platform’s performance, focusing on courier partnerships, quality, automation, and fulfilment strategies. The ideal candidate will possess a deep understanding of marketplace dynamics and fulfilment operations, combined with an analytical mindset and strong project management skills. This role is pivotal in ensuring that Nivoda remains the most trusted and efficient platform in the industry.

Key Responsibilities:

• Data Analytics & Insights: Leverage large datasets to analyse operational performance, uncover insights, and drive data-informed decision-making.

• Reliability: Lead efforts to ensure the consistent performance and up-time of the marketplace, addressing any issues proactively.

• Optimisation and Monitoring: Implement and manage tools and processes for continuous optimisation and monitoring of marketplace operations.

• Hubs Strategy: Design and implement a global hubs strategy to enhance delivery speed and reliability.

• Partnerships: Build and maintain relationships with logistics partners to expand our global delivery capabilities and ensure marketplace reliability.

• Reporting & Dashboards: Create, automate, and maintain reporting tools and dashboards for fulfilment KPIs, SLAs, and strategic tracking.

• Quality: Establish and enforce rigorous quality standards across all aspects of the marketplace, ensuring a seamless and trustworthy user experience.

• Batching Strategy: Develop and execute strategies for order batching to optimise processing times and reduce costs.

• Ultra-Fast, Everywhere: Drive initiatives to achieve ultra-fast fulfilment times across all markets, ensuring Nivoda's competitive edge.

• Ongoing Fulfilment: Oversee ongoing fulfilment processes, ensuring they are scalable, reliable, and aligned with business objectives.

• Automation: Lead automation projects aimed at streamlining marketplace operations, from order processing to delivery.

• Cross-Functional Collaboration: Partner with Product, Tech, Data, and Commercial teams to support execution of key business priorities.

Basic Qualifications:

• Bachelor’s degree in Business, Operations, Supply Chain, or a related field.

• 5+ years of experience in marketplace management, operations, or a similar role, with a proven track record of driving reliability and optimisation.

• Strong project management skills with experience leading cross-functional teams.

• Deep understanding of marketplace dynamics, fulfilment processes, and supply chain management.

• Experience with automation and technology integration in marketplace operations.

• Strong analytical skills with experience in Excel, SQL, or BI tools

• Excellent problem-solving and process design skills.

• Demonstrated ability to work independently and manage multiple priorities simultaneously.

Preferred Qualifications:

• Master’s degree in a relevant field.

• Experience in the diamond or luxury goods industry.

• Strong analytical skills with the ability to derive insights from data to drive decision-making.

• Excellent verbal and written communication skills, capable of influencing senior stakeholders.

Competencies:

• Strategic thinking with a strong focus on execution.

• Ability to manage multiple high-impact projects simultaneously.

• Strong leadership skills with the ability to inspire and motivate cross-functional teams.

• Resilience and adaptability in a fast-paced, dynamic environment.

• Commitment to quality and continuous improvement.

Performance Outcomes:

Marketplace Reliability:

• Ensure the marketplace maintains high reliability and up-time, meeting or exceeding industry benchmarks.

• Proactively address and resolve any operational issues that impact marketplace performance.

Operational Efficiency:

• Drive significant improvements in marketplace operations through optimisation, automation, and strategic initiatives.

• Achieve measurable gains in fulfilment speed and accuracy across all markets.

Strategic Partnerships:

• Develop and maintain key partnerships that contribute to the reliability and growth of the marketplace.

• Leverage partnerships to introduce new capabilities and services that enhance the marketplace experience.

Quality Assurance:

• Maintain the highest standards of quality across all marketplace functions, ensuring a consistent and trustworthy user experience.

• Implement and enforce rigorous quality control measures, particularly in fulfilment and order processing.

This role offers an unparalleled opportunity to shape the future of Nivoda’s marketplace, driving its reliability, efficiency, and global expansion in one of the fastest-growing B2B platforms in the world.