Customer Success Manager
Motion
Administration
Remote
Posted on May 21, 2025
Customer Success Manager
Remote
Customer Success
Remote
Full-time
About Motion
Motion is growing fast (3x YoY), our product is sticky and we recently raised $30M in Series B funding. We doubled our customers as well as our headcount in 2024, and we now have 60 team members.
But we’re just getting started and we need your help!
We’ve built a new category of software to bridge the gap between performance marketers and creative teams. Our platform combines creative analytics, research, and strategy. Motion is the command center for Creative Strategists.
Our customers are top ecom and DTC brands like Vuori, True Classic, The Farmer’s Dog, HexClad, and thousands more. They’ve used Motion to analyze over $12B in media spend.
About the role
You will be directly responsible for educating our clients (agencies and DTC brands) on creative strategy and how to operationalize their workflow to fill the current gap between performance and creative teams using Motion. They’re already feeling the pain, and this problem is a top priority for them. By gaining a deep understanding of media buying and creative production you will help teams see how the Motion platform is the answer to the workflow challenges they are experiencing. Your work will have a direct impact on our growth.
How you'll make a difference
Develop an onboarding curriculum for your clients and bring it to life in engaging sessions. You’ll help clients build a report structure that meets their needs using Motion and then host sessions with their teams to make sure everyone knows how to use the reports. Our current session mix consists of large-group Motion walkthroughs/educational talks, small group working sessions, naming convention brainstorms and 1:1 working sessions.
- After onboarding, you’ll continue to build relationships with clients to ensure they are up to date on new features, breakthroughs in creative strategy processes, and ensure they find continued value in the app.
- Understand our clients’ team dynamics knowing when to loop in relevant stakeholders for training and conversations.
- Contribute to internal and external content as a thought leader.
Who you are 🫵
- Resourceful, self-starter that is endlessly curious and excited to learn and teach.
- 2-3 years of account management, client management or customer success experience.
- Strong public speaking, presentation, and relationship-building abilities.
- Extremely organized and ambitious.
Why you’ll 💜 Motion
- We've found product market fit but we're still so early that you will have a major impact.
- Our team is very ambitious and super capable, but no egos.
- Our customers are some of the leading brands and agencies in D2C ecommerce. (Great networking opportunity!!)
Bonus:
- Media buying/performance marketing experience particularly in paid social (Meta, TikTok, Youtube) e.g. Growth Marketing Creative Strategist, Performance Marketing Manager, Paid Social Specialist, etc.).
- Understanding of the importance of creative in the paid media landscape
- Experience in the hospitality industry!
Motion thrived in 2023, and 2024 was a defining year here. We started 2025 with fresh funding and exceptional signals from our clients. On top of this, our founding team has built successful companies before. This role offers an incredible opportunity to get in on the ground floor to help us build a category defining company in the “creative-tech” space.
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Please record a Loom telling us about yourself and why you are interested in Motion! (Please take a moment to record a quick intro! We take hiring very seriously and we review each and every application. If you do not submit a Loom, we unfortunately won't move forward with your application.) *
Req ID: R19