WE ARE MINE

We power hundreds of organizations to elevate their privacy and data protection programs, and the feedback is fantastic. We are the fastest-growing and highest-rated privacy software in G2.

We've been ranked 4th on the of the best startups to work for! Duns 100 Rankings. Our customers range from big startups to some of the most famous brands in the world. We are headquartered in Tel Aviv, voted numerous times as the best place to work at, and secured more than $40M in funding from leading investors, including Google’s AI fund, Battery Ventures, PayPal Ventures and more.

As a Technical Account Manager, you will be the trusted technical partner for our customers, ensuring they achieve maximum value from Mine’s platform. This role combines deep product expertise, hands-on technical troubleshooting (Triage and tier 2 support), and long-term relationship management.

• Serve as the primary technical point of contact for assigned customers throughout their lifecycle.
• Investigate and resolve all technical issues, serving as the first point of communication, and work closely with Product and Engineering to ensure timely and high-quality solutions.
• Develop a deep understanding of customer use cases and translate them into actionable insights for internal teams.
• Own communication around incidents, updates, and technical changes - ensuring clarity, transparency, and customer satisfaction.
• Deliver training, knowledge-sharing sessions, and documentation to empower customers.
• Advocate for customer needs within Mine, influencing product roadmap and prioritization.

• 3+ years of experience in a Tier 2 engineer, Technical Account Manager, Customer Success Engineer, or similar technical customer-facing role.
• Strong troubleshooting skills with the ability to diagnose issues across APIs, integrations, authentication and data flows in complex cloud and SaaS environments.
• Experience working with technical stakeholders such as engineers, architects, and security teams.
• Excellent communication skills - able to translate complex concepts into clear, customer-friendly language.
• High ownership mindset with the ability to manage multiple accounts and priorities simultaneously.
• Familiarity with privacy, security, or data protection domains — an advantage.
• Comfortable working in a dynamic, fast-paced startup environment.
• A proactive, customer-centric approach and genuine passion for helping organizations succeed.

Mine is an equal-opportunity employer. Consistent with our mission of serving a diverse and global audience, we value a diverse workforce and inclusive culture, which reflects that. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

Let Us Give You a Quick Overview of What You Can Expect as Part of Our Team:

Magic in the Making:

• Innovative Projects: Be part of shaping the future of data privacy.
• Strong Financial Backing: Over $40 million raised from leading investors.
• High Impact, Low Ego: We value humility and focus on making a significant impact.
• Work-Life Balance: Prioritizing a healthy balance between professional and personal life.

Tools for Success:

• Latest Technology: The newest MacBook Pro.
• Comfort: Noise-canceling headphones.
• Cool Swag: Enjoy our awesome company merchandise.

Learning and Growth:

• Continuous Learning: Access to online courses, books, and meetups.
• Professional Development: Opportunities to attend conferences worldwide.
• Inspiring Colleagues: Work with motivated and inspirational team members.

Relax and Unwind:

• Fun Room: Featuring a Meta Quest 3, Xbox One with a large TV, piano, guitars, 3D printer, and board games.

Support and Community:

• Monthly Stipend: 1000 NIS/month for food delivery services like Cibus and Wolt.
• Comprehensive Benefits: Including a study fund and generous stock options.
• Hybrid Work Model: Flexibility to manage your own time.
• Family First: Personal matters and family always take priority.

Celebrate Life:

• Social Gatherings: Happy hours every Thursday.
• Holiday Celebrations: Special celebrations for holidays and other significant days.
• Personal Milestones: Gifts for birthdays, newborns, weddings, and holidays.

We are dedicated to creating an environment where you can thrive both personally and professionally.