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Customer Success Manager

Mine

Mine

Administration
Tel Aviv-Yafo, Israel
Posted on Thursday, December 14, 2023
WE ARE MINE

We power hundreds of organizations to elevate their privacy and data protection programs, and the feedback is fantastic. We are the fastest-growing and highest-rated privacy software in G2.

Our customers range from big startups to some of the most famous brands in the world. We are headquartered in Tel Aviv, voted numerous times as the best place to work at, and secured more than $40M in funding from leading investors, including Google’s AI fund, Battery Ventures, PayPal Ventures and more.

You are:

Customer-focused who thrives in a dynamic, fast-paced work environment. You’re motivated, independent with excellent communication skills. You’re methodological and detail-oriented and have a record of communicating with people globally. You know how to identify challenges and solutions while engaging with customers and are passionate about technology and its ability to improve people's lives. You have a support/customer care/technical account management experience in a B2B SaaS company - 3 years of experience.

You are an English native speaker and willing to work Mon-Fri and accommodate our customers’ working hours.

As Customer Success Manager, you will:

  • Provide guidance, support, and technical solutions to MineOS users’ questions - focusing and owning product adoption and day-to-day usage.
  • Communicate with Mine’s strategic customers on a daily basis, using written channels and meeting them face-to-face.
  • Develop expertise in our product and stay up to date on new features and improvements.
  • Analyze user behavior and feedback.
  • Work to improve the quality of our processes and customer journey by identifying knowledge gaps and problematic flows.
  • Develop and maintain positive customer relations and satisfaction achieving a trusted advisor role.
  • Influence the way we engage with our users and to ensure a great user experience.