Company overview

LucidLink is a fast-growing startup on a mission to make data instantly and securely accessible from everywhere. As remote and hybrid work has become the new normal, our cloud-based technology enables teams to instantly access files and collaborate from anywhere in a familiar format that works like a local hard drive.

LucidLink’s solution is designed for workflows involving huge files, massive data sets and real-time collaboration. Our customers include the world’s most creative companies like Paramount, Warner Brothers, Epic Games, Spotify, A+E and Netflix. We were founded in 2016 by storage industry experts and support over one billion customer files across more than 40+ countries. LucidLink is headquartered in San Francisco, California, has an engineering office in Sofia, Bulgaria, and remote employees across North America, Europe, and Australia.

Reasons to join LucidLink:

• Tackle big challenges: You’ll have the chance to solve complex, high-stakes problems that redefine how teams collaborate globally. By starting with the Media & Entertainment industry and expanding into data-intensive sectors, you’ll gain deep insight into cutting-edge technologies and play a role in shaping the future of global workflows.

• Values-led culture: Our values don’t just exist on paper—they guide every decision and interaction. You’ll thrive in an environment where integrity, innovation, and empathy are at the core of how we operate, empowering you to grow personally and professionally.

• Hypergrowth journey: Joining a company with triple-digit growth rates means unparalleled opportunities for advancement, learning, and being part of an exciting journey toward unicorn status. You’ll experience the adrenaline of startup speed combined with the satisfaction of building something truly impactful.

• Immediate impact: At LucidLink, your work will matter—immediately. You’ll be part of a tight-knit team of 170+ builders working at startup speed, where your ideas and actions will create tangible, exponential results that contribute to our collective success.

• Comprehensive benefits: We believe in investing in our people. With unlimited PTO, a competitive salary, stock options, and full health coverage, you’ll feel supported both professionally and personally while enjoying a strong work-life balance.

Job description

We’re looking for a Product Operations Manager to join LucidLink and help elevate how our Product team operates at scale. In this role, you’ll be instrumental in shaping the systems, processes, and tools that empower our teams to build and deliver world-class products with efficiency and clarity.

Working at the intersection of product strategy and execution, you’ll support key initiatives across product enablement, cross-functional collaboration, and operational excellence. You’ll partner closely with Product Managers, Product Designers, Engineers, Product Marketers, and customer-facing stakeholders across the business to ensure that we’re not only building the right products — but doing so in a way that is repeatable, data-informed, and outcome-driven.

This is a high-impact role ideal for someone who thrives in a fast-paced environment, brings structure to ambiguity, builds repeatable processes, and is passionate about helping product teams move faster and smarter.

Responsibilities

• Build and maintain clear, consistent feedback processes between Product and customer-facing teams using tools like Slack, Confluence, Productboard, portals, internal forums, and other collaboration tools.

• Develop and evolve team playbooks, operational best practices, and centralized documentation to scale PM effectiveness.

• Create and manage sources of truth for key product-related information—roadmap, feature requests, usage trends, and customer feedback.

• Drive cross-functional alignment by partnering with Product, Engineering, Marketing, Sales, Support, and Customer Success to streamline communication and support decision-making.

• Drive the planning and execution of high-leverage operational projects (e.g. process and tools implementation, decision frameworks, communication cadences, beta testing programs).

• Continuously improve coordination of the product development workflows to ensure high-quality, timely launches.

• Champion LucidLink’s culture and values, embedding customer-centric thinking and continuous improvement into everything we do.

Requirements

• 4+ years of experience in product operations, business operations, or strategy/consulting roles within fast-paced, cross-functional environments.

• Strong analytical skills with a data-driven approach to problem solving and decision making.

• Proven ability to take ambiguous challenges and turn them into structured, actionable initiatives.

• Excellent communication and relationship-building skills, with the ability to influence PMs, Directors, and cross-functional peers.

• Highly organized with exceptional attention to detail and follow-through.

• Comfortable with change, self-starting, and energized by driving operational excellence at scale.

• Familiarity with tools like JIRA, Confluence, Productboard, Zendesk, Salesforce.

Preferred Qualifications

• Experience in Product Operations, Product Management, or Program Management within a SaaS or technology company.

• MBA is a plus.

• Experience with data visualization tools such as Tableau—and a strong willingness to learn.

Join our team and play a crucial role in shaping the future of our product and driving our company's success through innovative product-led growth strategies.

The salary range provided for this position is an estimated guideline from a salary database. Total compensation for this position may also include equity, variable pay, and employee benefits. We consider a wide range of factors when making compensation decisions, including but not limited to relevant experience, knowledge, training, and skill sets; market conditions; and internal equity. Compensation ranges may also vary based on location.