Business Analyst - Revenue Operations
JW Player
About JWP Connatix:
JWP Connatix is the most comprehensive independent video technology and monetization platform, helping broadcasters, publishers, and advertisers deliver premium streaming and online video experiences while maximizing video revenue across all screens. The company offers an end-to-end platform that streamlines live and on-demand video with hybrid monetization models, unique data and insights, unmatched customer service, and the largest independent premium video marketplace, providing the entire media ecosystem with enhanced scale, transparency, and revenue.
- Our video players are embedded directly on publisher sites including Accuweather, Axel Springer, Dotdash Meredith, McClatchy, Penske Media Co., and more.
- We work with leading brands and agencies including American Express, Citi, Dentsu, Mars, UM, and more helping them target ads against our publishers’ video content.
- We power streaming for over 2,000 blue-chip media companies, including 80% of the top 25 Comscore US publishers. As the largest independent global video network across CTV and OLV, we reach over 1B unique users and deliver 30B+ combined video plays and ad impressions every month.
We are seeking an experienced Business Analyst to join our Revenue Operations team, with a focus on Customer Success Operations, Contract Management and Salesforce optimisation. You’ll play a key role in ensuring data accuracy, driving process improvements, and enabling cross-functional teams with insights and scalable workflows to support business growth.
What You’ll Do
- Review and approve commercial deals in Salesforce, ensuring compliance and accuracy.
- Partner with Customer Success to define, track, and optimize key metrics such as retention, usage, and churn.
- Maintain and improve Customer Success dashboards and reporting in Salesforce and Tableau.
- Support Account Executives, Account Managers, and Customer Success Managers in resolving Salesforce-related challenges.
- Lead process optimization initiatives across Sales and CS Ops to improve scalability and efficiency.
- Support Salesforce administration, automation, and enhancements to streamline workflows.
- Analyze customer, sales, and revenue data to provide actionable insights to leadership.
What You Bring
- 2+ years of hands-on Salesforce experience.
- Strong analytical skills with proficiency in Excel and BI tools (e.g., Tableau).
- A problem-solving mindset and passion for process improvement.
- Excellent collaboration skills, with the ability to work effectively across Sales, Customer Success, Finance, and Legal.
- Ability to learn quickly and adapt to evolving systems and processes.
- Experience in Customer Success Operations, dashboards/analytics, or revenue operations is a strong plus.