At Icertis, we are revolutionizing how United States federal agencies and government organizations manage their most important contracts—spanning defense, healthcare, public safety, and beyond.

We are seeking a Senior Director of Professional Services to lead Federal and/or Aerospace & Defense (A&D) customer engagements. This role will focus on driving successful, complex SaaS implementations in one of the most strategic and highly regulated industries. The ideal candidate will bring deep knowledge of federal contracting, procurement, regulatory environments (ITAR, DFARS, NIST), and program execution. You will oversee the direct implementation delivery team, ensuring excellence in execution, stakeholder alignment, and long-term customer success.

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

• 10+ years of experience in consulting, professional services, or program delivery with a strong emphasis on Federal and/or Aerospace and Defense industries.

• Demonstrated success leading enterprise SaaS implementations in Federal environments—ideally involving CLM, ERP, or supply chain platforms.

• Deep understanding of the unique challenges in defense procurement, program management, and federal compliance frameworks.

• Strong familiarity with regulatory and security frameworks such as ITAR, DFARS, and NIST.

• Proven ability to lead and mentor professional services teams in high-complexity environments with mission-critical delivery objectives.

• Exceptional executive communication, stakeholder management, change management, and issue resolution skills.

• Bachelor’s degree in engineering, computer science, or a related technical field required; MBA or advanced degree preferred.

• U.S. Citizenship required (for defense contracting eligibility).

Salary Range:

Min $170,000 - Max $250,000 USD per year

Pay offered will vary based on job-related factors such as location, experience, training, skills, and abilities. In addition to base salary and an annual target incentive bonus, an equity component is included.

Our Commitments

Icertis is committed to:

• Supporting employees’ and their families’ physical, mental, and financial well-being.

• Accelerating Icertians’ careers.

• Making a social and environmental impact in our communities.

• Cultivating and advancing a culture of diversity, equity, inclusion, and belonging (DEIB) across our company, customers, and suppliers.

• Generous holidays, including the 4th of July week off (paid).

• Free professional and leadership coaching.

• Annual personal development allowance.

What we offer:

• Robust medical, dental, vision, and mental health benefits.

• Employee Assistance Program (EAP).

• Equity (RSUs) and shared ownership in the company.

• Generous 401(k) match.

• Flexible work environment.

• Paid maternity and paternity leave.

• Generous holiday and PTO program.

• CaaS (Coaching as a Service).

• Annual personal development allowance.

• 7 Days for Humanity – seven paid volunteer days annually.

• Global and regional DEIB steering committees and employee resource groups (ERGs).

• Global DEIB training programs and guest speakers throughout the year.

• Lead Federal and A&D SaaS implementation projects, ensuring on-time, on-budget, and high-quality delivery across complex, security-sensitive environments.
• Direct and mentor a high-performing professional services team on the ground responsible for Icertis product implementations within aerospace and defense clients.
• Serve as a trusted advisor to top-tier Federal agencies and A&D customers, guiding strategic technology adoption and contract transformation initiatives.
• Manage all project management responsibilities including financial oversight, resourcing, client engagement, and risk mitigation.
• Engage directly with key customer stakeholders, including government agencies and defense contractors, acting as executive sponsor or steering committee participants.
• Participate in pre-sales efforts, contributing domain expertise, scoping guidance, implementation estimation, and statement of work development tailored to A&D complexity.
• Serve as the primary escalation point for project risks, customer issues, and strategic decisions on Federal engagements.
• Foster internal consulting and delivery capabilities purpose-built for the compliance, security, and integration requirements of the defense sector.
• Collaborate cross-functionally with execution mindset across product, sales, support, and training teams to maximize customer value and feedback into the product roadmap.
• Drive and enforce A&D-specific best practices in project management, client engagement, and enterprise software adoption.