Little more about the team

Our customers are one of our unique advantages at Honeycomb—we love them, and they love us! As our Senior Customer Advocacy & Community Manager on the Corporate Marketing team, you will activate our happiest customers and build an active community to give us a competitive edge in the market. This is a highly visible role with direct impact on our brand, revenue, and continued innovation. You’ll partner closely with our marketing, sales, and product teams to ensure we turn customer love into rocket fuel for growth.

What you’ll do in the role:

• Design and run our advocacy engine – Architect a scalable program that identifies, nurtures, and amplifies customer champions across reviews, references, case studies, podcasts, events, social, and more.
• Expand our Honeycomb Champions – Grow and evolve our fledgling advocacy groups, fostering deep engagements that elevate customers and influence revenue.
• Level up the Pollinators community – Curate content, foster peer‑to‑peer support, promote engagement, and partner with Support to grow our 20k+ member public Slack community.
• Create new executive experiences – Collaborate on dinners, roundtables, and other forums that connect enterprise technology leaders and surface strategic insights.
• Integrate advocacy across sales and marketing – Build lightweight but trackable processes in SFDC/Gainsight that empower Sales and Customer Success, while activating
• Own third‑party proof points – Drive a strategy G2, Gartner Peer Insights, and open‑source forums strategy to ensure Honeycomb customers dominate the narrative.
• Operationalize & report impact – Define and measure KPIs that demonstrate mutual value for our business as well as our customers.

What you’ll bring to the role:

• 7+ years leading customer advocacy, dev‑tools community, or developer relations programs in high‑growth B2B SaaS
• Builder’s mindset – Demonstrated success taking a program from zero → one → scale with minimal oversight.
• Storytelling super‑powers – Ability to translate a deeply technical win into a human‑centered narrative that resonates with engineers and executives.
• Revenue empathy – Proven track record partnering with Sales & CS to shorten sales cycles, unblock deals, and reduce churn via references and peer conversations.
• Community craft – Hands‑on experience nurturing large user communities (Slack, Discord, forums) and measuring engagement health.
• Data & process chops – Comfortable instrumenting Salesforce, Gainsight, Gong, G2, and social listening tools; you turn qualitative vibes into quantitative insights.
• Executive presence – Confident facilitator who can host C‑level discussions, speak at conferences, and represent Honeycomb in third‑party communities.
• Passion for developer culture – You genuinely enjoy hanging out where engineers hang out and can hold your own in conversations about modern software delivery.