ABOUT HELCIM

Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

We are searching for an experienced and passionate professional to take on the role of Data Platform Manager. Leading a talented team of Data Platform Developers (aka data engineers ;)), you will be responsible for the infrastructure and pipelines to deliver data to our risk management systems, data warehouse, self service analytics, and support ML Ops. This role demands a strong technical background, proven leadership skills, and a customer-centric approach to delivering high-quality data solutions.

As a technical leader and strategic partner, you will have ownership over the direction of the data platform, defining roadmaps while maintaining a focus on system scalability, performance, and quality. The data platform plays a critical role throughout Helcim that impacts the experience of our merchants.

HERE ARE THE THINGS YOU’LL OWN DAY TO DAY

• Manage and lead a team of data platform developers responsible for designing, building, and maintaining our data infrastructure
• Prioritize and continuously develop the roadmap for the data platform aligned with the business direction and other stakeholders
• Lead the design, development, and maintenance of ELT and real time data pipelines and infrastructure
• Build and maintain data warehousing and storage solutions to support our data analytics and reporting needs
• Establish and maintain robust monitoring and alerting systems for data pipelines, infrastructure, and deployed machine learning models (MLOps)
• Oversee the implementation of governance and related initiatives to maintain the trusted integrity of our data
• Drive the development of a self-service data platform that empowers teams to access and utilize gold-standard data
• Ensure the timely resolution of data-related issues and incidents
  
  

A SUCCESSFUL CANDIDATE WILL HAVE

• 5+ years of experience in data engineering, with at least 2+ years in a management or leadership role
• Experienced data professional with a proven track record of leading teams that balance business delivery with operational excellence of technical solutions
• Bachelor's degree in engineering, computer science, or a related field (or equivalent experience).
• Strong understanding of analytics engineering development cycles, including data modeling, version control, documentation, and best practices for codebase development
• Strong understanding of data warehousing, ETL/ELT processes, and data governance principles
• Experience with the programming languages of our analytics stack (SQL, Python) or other related languages
• Ability to thrive in a fast-paced startup environment, prioritizing iterative technical solutions to solve complex problems.
• Experiences with the following or similar tech in our stack will be assets in this role:
  • Google Cloud Platform (GCP) and and their BigQuery Data Warehouse
  • Data orchestration technologies such as Dagster or Airflow
  • Data transformation technologies such as dbt
  • Containerization platforms such as Docker or Kubernetes
  • Kafka or other data streaming platforms
  • Observability platforms such as DataDog
  • Linux operating systems, including performing command-line tasks, system administration, and troubleshooting
  • Metabase or other business intelligence applications

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Michael Nar

Location: Hybrid, In Office Monday's, Wednesday's + Friday's