Who we are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The Role

As Head of IT, you’ll build and lead Heidi’s internal IT function globally. You’ll create secure, scalable, and seamless systems that allow our teams to do their best work — wherever they are in the world.

This isn’t a helpdesk-only role. It’s about designing the foundations that keep Heidi secure, connected, and operational as we scale.

What you’ll do

Own the IT foundation

• Define and execute Heidi's global IT strategy across identity, access, devices, infrastructure, and internal security

• Design IAM architecture including SSO, RBAC, provisioning, and deprovisioning across all systems

• Build global onboarding and offboarding processes that are secure, seamless, and built to hold up as we scale fast

Keep Heidi protected as it scales

• Implement and manage MDM solutions across a distributed, global team

• Oversee endpoint security, device compliance, patching, and zero-trust practices in partnership with Security and Engineering

• Establish IT policies that are practical, secure, and built to scale

Build for reliability and speed

• Maintain internal IT infrastructure across offices and remote environments

• Automate wherever possible, reducing manual admin not just managing it

• Support compliance initiatives (SOC 2, ISO 27001, HIPAA, GDPR) from an internal systems perspective

Grow the function

• Manage vendors across SaaS, hardware, and IT services

• Lead and develop a high-performing IT team as Heidi scales globally

• You’ll be the calm, steady operator who ensures the company can move fast safely.

What we’re looking for

We’re looking for a pragmatic, systems-minded leader who cares deeply about security, scale, and user experience.

• 8+ years in IT leadership, ideally within a high-growth tech environment
  Experience building IT infrastructure in a global, remote-first company

• Deep expertise in IAM, MDM, endpoint security, and SaaS ecosystem management

• Expert at implementing SSO (Okta, Google Workspace, Azure AD) and automated provisioning workflows

• Strong understanding of zero-trust security models

• Familiarity with compliance frameworks including SOC 2, ISO 27001, and HIPAA

• Automation-first mindset, you build systems not workarounds

• Clear communicator who can translate technical risk into plain business language

• Calm under pressure, vendor-savvy, and confident making calls

Most importantly, you care about building systems that make people better at their work.

The way we work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.