Who We Are

Healthcare needs a better rhythm: one that keeps care continuous and deeply human. Heidi is building an AI Care Partner that works alongside clinicians to make that possible.

We’re a team of doctors, engineers, designers, researchers, and creatives building tools that help clinicians stay focused on what matters most: their patients.

In just 18 months, Heidi has given back more than 18 million hours to healthcare professionals — supporting 73 million patient visits in 116 countries. Today, more than two million patient visits each week are powered by Heidi worldwide.

Backed by nearly $100 million in funding, we’re growing in the US, UK, Canada, and Europe, partnering with leading health systems including the NHS, Beth Israel Lahey Health, and Monash Health.

The role

We're looking for a Product Manager who has shipped consumer-grade software at serious scale and obsesses over the details that separate good products from beloved ones.

You will own Heidi's mobile & desktop app experiences, used by hundreds of thousands of clinicians for millions of patient sessions weekly across every specialty and geography. You'll ensure the software clinicians interact with dozens of times per day feels effortless, trustworthy, and genuinely delightful.

You will report into Product leadership and partner closely with engineering, design, and clinical teams to continuously raise the bar on quality and reliability.

This role will be based in our San Francisco office, with potential opportunity to relocate to Sydney or Melbourne.

We don't care about logos; the traditional insignia of competence. We'll evaluate senior well-credentialed candidates and young, hungry hopefuls alike.

What you'll do:

• Own product strategy and roadmap for Heidi's mobile & desktop app, aligning cross-functional teams around a shared vision

• Obsess over clinician workflows - understand not just what they say they want, but what would actually transform their day when they're using the product dozens of times

• Ship meaningful features by working closely with engineering, design, data and operations to launch them - knowing that at scale, small improvements affect hundreds of thousands of sessions

• Work across pods and functions - from Engineering to Sales to Customer Success to other PMs - breaking down silos to deliver value

• Set clear goals and metrics for quality, reliability, and user satisfaction, then be held accountable to achieving them

• Navigate the tension between consumer-grade expectations (simplicity, speed, delight) and enterprise requirements (customisation, compliance, control)

• Build deep understanding of clinical documentation workflows across specialties and geographies, designing for genuine universality

• Sweat the details that separate good software from beloved software - you'll spend hours on interactions most PMs would gloss over

If we'd worked together the last 6 weeks, you'd have:

• Completed a listening tour across Heidi's products, understanding our current documentation capabilities and where the biggest opportunities lie

• Spent a full day shadowing clinicians at one of our partner health systems

• Shipped an experiment that challenged a core assumption about how clinicians customize their documentation

• Written a product brief that engineering actually got excited about (rare, but it happens)

• Jumped into customer support tickets to understand why clinicians were struggling with a specific workflow

What we're looking for:

• 5+ years PM experience shipping consumer-grade products at serious scale - though we care more about what you've built than years on the clock

• A romantic streak about software - you believe products should be beautiful, not just functional, and that great design can transform someone's day

• Consumer product sensibility - you know the difference between enterprise software and consumer-grade experiences, and you've shipped the latter even in B2B contexts

• Systems thinking that spans product, technical, and people - you see bottlenecks others miss and opportunities where others see constraints

• The disagreeableness to say the thing that shifts the entire room's perspective (and the tact to say it well)

• Self-directed learning habits - you're already experimenting with the AI tools that will be mainstream next year

• Work ON the business, not IN it - you set vision for your domain and connect it to company strategy, not just groom backlogs

• Data fluency - you run your own queries, generate your own insights, and make decisions based on evidence

• Technical depth to meaningfully contribute to architecture discussions and push back when needed

• Communication skills that work equally well with engineers, executives, and clinicians

• Context-switching abilities - startup speed when exploring, enterprise thoroughness when shipping at scale

• Track record of shipping products with measurable impact on real humans, especially products used at high frequency where quality compounds

• Experience with products where small details matter enormously - you've sweated microinteractions that 99% of PMs would ignore

If you answer 'NO' to these questions, this may not be the job for you:

• Are you an execution powerhouse?

• Have you shipped consumer products at serious scale where small quality issues affect thousands of users?

• Do design details bother you - the kind of microinteractions most PMs wouldn't notice?

• Is design thinking baked into how you build products?

• Are you able to execute without a legion of data analysts, product marketers, and research coordinators at your beck and call?

• Does the prospect of re-energising our health systems make you feel fuzzy inside?

The Way We Work

1. Build to Last

We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day.

2. Own Your Practice

Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together.

3. Move Fast, Stay Steady

We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make.

4. Make Others Better

Honest feedback, steady support, and shared growth keep our teams improving together.

Why you will flourish with us

• Flexible hybrid working environment, with 3 days in the office.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Heidi is dedicated to creating an equitable, inclusive, and supportive work environment that brings people together from diverse backgrounds, experiences, and perspectives. Our strength is in our differences. We're proud to be an equal opportunity employer and welcome all applicants as we're committed to promoting a culture of opportunity for all.