Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

As we expand our global reach, we’re scaling our enterprise capabilities to serve large health systems and partners around the world. We’re looking for a Clinical Coding Specialist to join our Revenue Cycle team and help shape the future of AI-powered medical documentation.

The Role

We’re looking for a Clinical Coding Specialist with deep expertise in medical coding to guide the development of Heidi's AI scribe platform into compliant, billable, structured medical documentation.

You'll be the clinical coding expert who ensures our AI systems understand and apply medical coding principles correctly, working directly with our engineering team to embed your expertise into automated systems that support clinicians seamlessly. You'll play a crucial role in defining coding accuracy standards, validation processes, and compliance frameworks that power millions of patient encounters.

What you'll do:

You'll work as the clinical coding subject matter expert to ensure our AI-powered systems meet the highest standards of medical coding accuracy and compliance:

• Lead medical coding validation for AI-generated documentation, ensuring accurate application of ICD-10-CM, ICD-10-PCS, CPT, and HCPCS codes across diverse clinical scenarios

• Develop coding guidelines and protocols that translate complex medical coding rules into systematic processes our AI can learn and apply consistently

• Conduct quality audits of AI-coded documentation, identifying patterns, gaps, and opportunities for improvement in coding accuracy and compliance

• Collaborate with engineering teams to translate medical coding expertise into technical requirements, validation rules, and system improvements

• Work directly with clinicians to understand documentation patterns, clinical decision-making, and coding challenges in real-world healthcare settings

• Ensure regulatory compliance with CMS guidelines, payer-specific coding requirements, and emerging healthcare regulations

• Train and mentor junior coders and provide coding expertise to cross-functional teams

• Analyze coding data and metrics to identify trends, accuracy patterns, and areas for system optimization

• Stay current with coding updates including annual ICD-10 and CPT updates, payer policy changes, and industry best practices

• Support customer implementations by providing coding expertise during enterprise client onboarding and troubleshooting

What we’ll look for:

• 5+ years of professional medical coding experience in hospital, clinic, or health system environments

• Expert-level knowledge of ICD-10-CM/PCS, CPT, HCPCS Level II, and medical terminology across multiple specialties

• Professional certifications such as CCS, CPC, RHIA, RHIT, or equivalent recognized coding credentials

• Multi-specialty coding experience including inpatient, outpatient, emergency department, and specialty clinic coding

• Strong understanding of Medicare/Medicaid guidelines, commercial payer requirements, and compliance regulations

• Experience with coding audits and quality assurance processes, including accuracy measurement and improvement initiatives

• Familiarity with EHR systems and clinical documentation workflows in various healthcare settings

• Analytical skills with ability to identify coding patterns, trends, and systematic issues

• Communication skills to work effectively with clinical teams, engineers, and healthcare administrators

• Adaptability to work in a fast-paced technology environment and translate traditional coding processes into innovative AI-powered solutions

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you’ll flourish working with us 🚀?

• Additional paid day off for your birthday and wellness days

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of the leading healthtech startups in the world

• If you have an impact quickly, the opportunity to fast track your startup career!
  

Help us reimagine patient care and change the face of healthcare around the world.