Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Role

We are looking for an enthusiastic, driven, and proactive Sales Development Representative (SDR) to join our expanding US sales team. As a key member of our commercial team, you will play a crucial role in sourcing and qualifying leads, initiating outreach, and scheduling high-value conversations for our SMB Account Executives. Your goal will be to create meaningful connections with healthcare practices and hospital groups, facilitating our mission to win across the US market.

What you’ll do

• Manage high-intent inbound leads

• Triage requests from customers to the right channel (CS, Support, Sales, Partnerships)

• Identify, research, and prospect potential customers

• Book high-quality meetings for AEs, ensuring smooth handoff of qualified opportunities.

• Become a product export to answer on-the-spot questions about functionality

• Tailor our value proposition and messaging to align with the goals of a prospect

• Develop a deep understanding of the competitive landscape, and the medical industry.

What we look for

• Someone excited to join the wonderful world of sales.

• You’ll need to be impeccably sharp, omnitalented and humble.

• You’ll bear the existential weight of the company as much as the founders & early employees and…

• If you’re the right fit - you’ll love every moment of it.

• You’re looking for uncapped growth. You don't want to be limited by yearly promotion programs and the general lameness of the corporate world. Your ability to win defines the gradient of your growth.

• You studied Math/Physics/Chem/Eng or another analytical field of study.

• Obsessed with operations, scalability and efficiency.

• You’ve got a doer’s mentality - find a problem, own it, fix it.

• Strong intuition, creativity and common sense to lead complex projects.

  Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships we want to hear from you.

  What do we believe in?

  Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

  • Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

  • Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

  • Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

  • Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

  Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

  Why you will flourish with us 🚀?

  • Flexible hybrid working environment, with 3 days in the office.

  • Additional paid day off for your birthday and wellness days

  • Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

  • A generous personal development budget of $500 per annum

  • Learn from some of the best engineers and creatives, joining a diverse team

  • Become an owner, with shares (equity) in the company, if Heidi wins, we all win

  • The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

  • If you have an impact quickly, the opportunity to fast track your startup career!

  Help us reimagine primary care and change the face of healthcare in Australia and then around the world.