Who are Heidi?

Heidi is building an AI Care Partner that supports clinicians every step of the way, from documentation to delivery of care.

We exist to double healthcare’s capacity while keeping care deeply human. In 18 months, Heidi has returned more than 18 million hours to clinicians and supported over 73 million patient visits. Today, more than two million patient visits each week are powered by Heidi across 116 countries and over 110 languages.

Founded by clinicians, Heidi brings together clinicians, engineers, designers, scientists, creatives, and mathematicians, working with a shared purpose: to strengthen the human connection at the heart of healthcare.

Backed by nearly $100 million in total funding, Heidi is expanding across the USA, UK, Canada, and Europe, partnering with major health systems including the NHS, Beth Israel Lahey Health, MaineGeneral, and Monash Health, among others.

We move quickly where it matters and stay grounded in what’s proven, shaping healthcare’s next era. Ready for the challenge?

The Role

At Heidi we are on a mission to supercharge our partnerships, with both integrators and industry peak bodies and associations to provide the best possible clinician experience. We already have a full roadmap of product work, we now need someone to join us to lead our commercial efforts alongside this.

As a Partner Manager, you will be instrumental in developing and managing strategic partnerships that drive growth and expand our market presence. You will collaborate closely with internal teams and external partners to ensure mutual success.

What you'll do

• Partner Acquisition & Onboarding: Identify, recruit, and onboard new partners, including EMR’s, PMS’s, Telehealth platforms, technology vendors, and channel partners.

• Relationship Management: Foster strong, long-term relationships with partners to drive engagement and satisfaction.

• Strategic Collaboration: Work with partners to develop joint go-to-market strategies, co-marketing initiatives, and integration plans.

• Performance Monitoring: Track and analyze partner performance metrics, providing insights and recommendations for improvement.

• Cross-Functional Coordination: Collaborate with sales, marketing, product, and customer success teams to align partnership efforts with company objectives.

What we look for

• A minimum of 3- 5+ years of experience in partner management, business development, or strategic alliances within the SaaS or HealthTech industry.

• Strong negotiation, communication, and interpersonal skills. Ability to manage multiple partnerships simultaneously.

• Operates independently in a lean hyper-speed team with excellent communication and negotiation skills, with the ability to build deep trust with senior healthcare stakeholders.

• Strong problem-solving skills and the ability to navigate complex sales processes to deliver results.

• Highly autonomous, high ownership, self-motivated and results-driven, with the ability to thrive in a fast-paced startup environment.

• Acts as a mentor to up and coming sales team members, sharing knowledge and expertise.

What do we believe in?

Heidi builds for the future of healthcare, not just the next quarter, and our goals are ambitious because the world’s health demands it. We believe in progress built through precision, pace, and ownership.

• Live Forever - Every release moves care forward: measured, safe, and built to last. Data guides us, but patients define the truth that matters.

• Practice Ownership - Decisions follow logic and proof, not hierarchy. Exceptional care demands exceptional standards in our work, our thinking, and our character.

• Small Cuts Heal Faster - Stability earns trust, speed delivers impact. Progress is about learning fast without breaking what people depend on.

• Make others better - Feedback is direct, kindness is constant, and excellence lifts everyone. Our success is measured by collective growth, not individual output.

Our mission is clear: expand the world’s capacity to care, and do it without losing the humanity that makes care worth delivering.

Why you will flourish with us 🚀?

• Additional paid day off for your birthday and wellness days

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.

Compensation Range: $80K - $90K