Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

We’re looking for a qualified doctor or clinician to join our Medical Knowledge (MK) team as a Clinical Safety & Research Lead. You’ll be our in-house expert on clinical safety governance and research, with a solid interest in software, AI, and healthcare products and a clear understanding of how AI tools impact healthcare systems.

You’ll bring a product mindset and thrive in the fast-paced chaos of a hyper-growth startup. In return, you’ll gain unique, non-clinical experience at a venture-backed healthtech, where you’ll infuse your medical expertise into our AI offerings.

What you’ll do:

• Clinical safety documentation: update and maintain DCB0129/0160 documentation, regularly meet with Clinical Safety Officers from deploying ICBs.

• Evidence and pilots: lead real-world pilots and evidence-framework studies (e.g. NICE ESF) in collaboration with academic and world-class research organisations, validating safety, usability and clinical impact

• Governance support: partner with our governance team to sustain ISO certifications, ISO risk-management docs, manage medical-device registration technical files and QMS processes and oversee CAPA and change-control workflows

• Research leadership: design, run and publish quantitative and qualitative clinical studies on our AI scribe and productivity tool

• Quality assurance: work with Engineering, Product and Design to QA new features, ensuring every release meets clinical safety and regulatory standards

1. Strategic advice: brief senior leadership on clinical safety governance, regulatory strategy and research outcomes

What we will look for:

• Medical degree (MD, MBBS or equivalent) or other high-level clinical qualification (e.g. Psychology, RN, etc). Preference for clinicians registered in the UK.

• Research and validation: proven track record designing, running and publishing clinical studies on health software; hands-on with evidence frameworks (e.g. NICE ESF) and real-world pilots

• Clinical safety and regulation: NHS Digital Clinical Safety Practitioner course complete and CSO experience; deep knowledge of DCB0129/0160 and navigating the medical device space (ISO standards, MHRA etc)

• Quality systems: built or audited QMS with controlled document, change and CAPA processes and maintained full technical files through development and post-market phases

• AI & health-tech expertise: solid grasp of AI/ML models in healthcare (clinical documentation), their limits and evaluation metrics; hands-on with EHRs, clinical decision-support and standards like FHIR, SNOMED and GDPR

• Academic partnerships: initiated and managed collaborations or sponsored studies with leading research institutions as well as co-authored grants or papers and translated findings into product improvements

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• Rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.