Who are Heidi?

Heidi is on a mission to halve the time it takes to deliver world-class care.

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge?

The Role

Working closely with our Engineering Manager – Agents & Automations, you’ll be a Senior Software Engineer – DevOps who keeps our AI-powered systems running smoothly.

What you’ll do:

• Ship full-stack features: design, build and launch web & API capabilities that power high-impact user workflows.

• Own the vertical slice: take responsibility for data models, business logic, front-end components and deployment pipelines.

• Champion quality: author tests, monitor performance and create run-books so teams can trust every release.

• Collaborate cross-functionally: pair with product, design and AI teams to convert ideas into customer value in weeks, not quarters.

• Continuously improve: profile bottlenecks, tune cloud resources and refine developer tooling to keep the stack fast, safe and cost-effective.

What we will look for:

• Deep experience with modern TypeScript on both client (React, Next.js or similar) and server (Node.js, NestJS, Express, etc.).

• Solid backend fundamentals—REST/GraphQL design, domain-driven architecture, relational and NoSQL datastores.

• Cloud proficiency (GCP or AWS): containers, CI/CD, infrastructure-as-code, observability and security best practices.

• Track record of shipping production software that scales and is easy to maintain.

• Strong testing and code-review discipline, with an eye for readable, approachable code.

• Clear communication & teamwork skills; you enjoy mentoring and unblocking others.

• Bonus points: familiarity with real-time streaming, event-driven systems, or integrating AI/LLM services.

Attitude is more important than experience so if you are a hungry, competitive and highly motivated operator who has a knack for problem solving and building relationships, we want to hear from you.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritizes the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi wins, we all win

• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare in Australia and then around the world.