Operations Analyst, Manager
Fetch Rewards
What we’re building and why we’re building it.
Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.
It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
Fetch is an equal employment opportunity employer.
The Role
As Fetch grows, we are to expand our expertise with an Operations Analyst, Manager. In this role, you will be solving some of Fetch’s toughest problems in the scan-and-match space, identifying elegant and creative solutions to thorny challenges. You’ll be working on and managing a small team of other analysts, and embedded in the software development lifecycle of 2-3 teams across Fetch. Success in this role requires the ability to independently take on challenging problems & develop scalable solutions.
In your tool kit
- Analytics-tailored SQL skills: writing optimized queries & navigating complex data sets
- Problem solving: demonstrated abstract problem solving skills, including solving challenges in unique ways
- Effective communication: translating technical issues to non-technical team members
- Collaboration with software development teams: gathering & communicating software requirements & projecting the impacts of proposed solutions
- Managing a team: identifying the strengths and growth opportunities for individuals on your team and facilitating strategies in further develop those individuals
The ideal candidate:
- Analytics & data manipulation tools: SQL, R, Python, etc.
- Experience working with large data sets
- Visualization & reporting: we use Grafana & Tableau
- Experience working with product information in an e-commerce setting
- Analytics models: DBT, Airflow, etc
- Advanced forecasting skills: statistical & other predictive techniques
- Git & version control
- Experience in a player/ coach role: You can mentor and guide a team but are still willing and able to get in the weeds
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
- Equity for everyone
- 401k Match: Dollar-for-dollar match up to 4%.
- Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
- Continuing Education: Fetch provides ten Thousand per year in education reimbursement.
- Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
- Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
- Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule. $2000 baby bonus.
- Hybrid Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.