Support Specialist, 2nd Shift

Fetch
Fetch

Customer Service

Remote

USD 20.2-20.2 / hour + Equity

Posted on Jun 11, 2026
Support Specialist, 2nd Shift
Office • Remote
Customer Support
Remote
Full-time
What we’re building and why we’re building it.
Fetch helps people live rewarded every day, with a vision to become the rewards destination for everyone. We turn everyday activities into meaningful rewards, whether it’s grocery shopping, grabbing a quick meal, or playing a favorite mobile game. To date, we’ve awarded more than $1 billion in Fetch Points to our users.
Each day, more than 13 million receipts are submitted on Fetch, providing visibility into over $212 billion in gross merchandise value. This creates the largest retail-agnostic, SKU-level view of household spending, powering Fetch as an outcomes-based advertising platform that helps brands acquire and retain lifelong consumers.
The Fetch app is available on the App Store and Google Play, with more than 6 million five-star reviews from a highly engaged and loyal user base.
It’s not just our users who believe in Fetch: with investments from Softbank, ICONIQ, DST, Greycroft, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.
At Fetch, we value curiosity, adaptability, and the confidence to explore new tools, especially AI, to drive smarter, faster work. You don’t need to be an expert, but you should be ready to learn quickly and think critically. We welcome learners who move fast, challenge the status quo, and shape what’s next, with us. Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.
About the Role:
In the Support Specialist role, you represent Fetch every day as the connection between our users and everyone working behind the scenes. While helping our users and ensuring they continue to use Fetch is your highest priority, we also need you to spot trends and help troubleshoot tricky technical issues. Your interactions will be largely through app-based email, utilizing a variety of software tools to solve the issues our users experience. Fetch is growing insanely fast, and constantly adapting to new opportunities and challenges. Change is a constant. Your ability to stay up-to-date and on top of rapid-fire communication is critical. You will be joining a team that is largely remote, but with stunning offices in Madison, Chicago, and Birmingham. We like to have fun, whether in person or over Zoom. You will be given all of the tools, training, and support required to succeed. Your desire to build something big, your quick mind, appetite for challenge, and drive to be the best professional version of yourself will set you apart from other candidates.
This is a full-time, temporary 12 month position. This role can be held from one of our US offices or remotely in the United States.
Hours:
  • We are currently hiring for 2nd shift.
  • This position requires a schedule of 3pm-11pm CST. This is a full time 5 days/week position. Weekends are required.
  • Fetch's Flexible PTO policy is generous, but each person's ability to take off a given day is dependent on that day's business needs. Requests for particular days off, including holidays, are not guaranteed, and may be denied based on minimum staffing requirements.
  • Additionally, the Support Team operates 7 days per week and working holidays is required when a holiday falls on a day you are scheduled to work; holidays are paid at 1.5x your normal pay rate.
  • Note: Future training may require a change in schedule for 1-2 days, but 2 weeks notice will be provided.
Role Responsibilities:
  • Answering user questions through written email format using pre-written responses.
  • Educating users on technical topics such as new features and product bugs.
  • Developing a deep understanding of the application and how it works.
  • Communicating with users in a way that addresses their concerns regardless of their technical background.
  • Ability to identify whether an issue is new or existing and react accordingly.
  • Providing service that prioritizes user retention.
  • Achieving daily, weekly and monthly performance expectations consistent with team and department goals.
  • Maintaining up-to-date knowledge in a fast-paced environment by actively consuming support communications and resources.
  • Bring fun to Fetch by engaging with your colleagues and celebrating both individual and team accomplishments.
Minimum Requirements:
  • Technically Proficient: Google is your best friend
  • Fast Learner: Rapid fire communication works for you
  • Adapts to Change: New things are your vibe
  • OK with Repetition: OK with Repetition
  • Self-Motivated: You bet on you and win every time!
  • Seeks Feedback: Even LeBron needs a coach
  • Maintains a Positive Attitude: Happiness is more than just an emoji
  • Professional and Accountable: Not everything can be solved with a meme
  • Maintains Focus: “I’m in the zone”
  • Service Minded: Does what is best for our users, even if it’s difficult for us
  • Resourceful: You follow life hacks
  • Problem Solving: You know that clearing the cache and cookies is a good place to start
  • Team Mindset: Gaming is fun. Multi-player gaming is also fun.
Preferred Requirements:
  • Extensive technical knowledge
  • Fluency in written Spanish
Compensation:
At Fetch, we offer competitive compensation packages including hourly salary and benefits to the exceptional folks we hire. The approved compensation for this position is an hourly rate of $20.20. Discover our benefits and how our employees live rewarded at https://fetch.com/careers.
At Fetch, we'll give you the tools to feel healthy, happy and secure through:
  • Equity: We offer full-time employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
  • 401k Match: Dollar-for-dollar match up to 4%.
  • Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
  • Continuing Education: Fetch provides ten thousand per year in education reimbursement.
  • Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
  • Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, as well as our year-end week-long break.
  • Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
  • Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
  • Flexible Work Environment: Collaborate with your team in one of our stunning offices, or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home. (applicable for most roles)
Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.
Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at accommodations@fetch.com.
Ready to apply?
Powered by
First name *
Last name *
Email *
LinkedIn URL
Phone number *
Location *
Resume *
Click to upload or drag and drop here
Cover letter
Click to upload or drag and drop here
Preferred Name
What are your pronouns?
Are you legally authorized to work in the U.S.? *
Will you now or in the future require sponsorship by our company to attain or maintain your employment eligibility (e.g. H-1B visa status)? *
Please review our Privacy Policy and acknowledge below: https://fetch.com/employee-privacy-policy *
Fetch Rewards uses technology tools with artificial intelligence capabilities to help our recruiting team review applications and manage the hiring process. These tools assist (but do not replace) our recruiters and hiring managers, who make all employment decisions. Your information will not be used in any solely automated hiring decision. You may contact talent@fetchrewards.com with questions or to request accommodations or opt-out of use of AI in processing your application. For full details on how we collect, use, and protect your personal information during the recruiting process, please review our Notice at Collection for Employees and Applicants https://fetch.com/employee-privacy-policy. *
Are you able to work the listed hours, including weekends? *
Are you able to attend 2 weeks of training from 9-5:30pm CST, before moving to 2nd shift? *
Tell us about a customer issue you handled in a previous position. Where were you working at the time, and what steps did you take to resolve the problem? *
Are you aligned to the hourly rate? *
(Optional) For bilingual applicants: Please respond to the following in Spanish: A customer contacts support because they were unable to access their account after updating their email address. Write a response explaining that you have reviewed their account, confirmed the update was successful, and provide clear next steps to regain access. Your response should be professional, empathetic, and grammatically correct.
Voluntary Self-Identification
To comply with government reporting requirements, we invite candidates to participate in the self-identification survey below. Your completion of this form is entirely optional, and your decision will neither influence the hiring process nor any subsequent stages. Any information you choose to share will be kept confidential and stored in a secure file. As outlined in our Equal Employment Opportunity policy, we uphold a commitment to non-discrimination based on any protected group status specified in applicable laws.
Gender
Race
Race and ethnicity descriptions
Voluntary Self-Identification of Veteran Status
VEVRAA requires Government contractors to take affirmative action to employ and advance in employment protected veterans. To help us measure the effectiveness of our outreach and recruitment efforts of veterans, we are asking you to tell us if you are a veteran covered by VEVRAA. If you believe that you belong to any of the following categories of protected veterans, please indicate by making the appropriate selection.
Veteran status descriptions
Disabled veteran
A veteran who served on active duty in the U.S. military and is entitled to disability compensation (or who but for the receipt of military retired pay would be entitled to disability compensation) under laws administered by the Secretary of Veterans Affairs, or was discharged or released from active duty because of a service-connected disability
Recently separated veteran
A veteran separated during the three-year period beginning on the date of the veteran's discharge or release from active duty in the U.S military, ground, naval, or air service
Active duty wartime or campaign badge veteran
A veteran who served on active duty in the U.S. military during a war, or in a campaign or expedition for which a campaign badge was authorized under the laws administered by the Department of Defense
Armed Forces service medal veteran
A veteran who, while serving on active duty in the U.S. military ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985 (61 Fed. Reg. 1209).
Veteran status
Req ID: FET-786
See more open positions at Fetch