As a Customer Operations Specialist, you will play a crucial role in providing exceptional support to customers and ensuring their satisfaction with our cutting-edge financial services. Joining Deblock at this moment in time is an exciting opportunity to be part of an innovative company that is making waves in the FinTech space.

What the job is about

• Serve as the primary point of contact for our customers, providing guidance and support with a 5-start approach
• Troubleshoot and resolve issues via phone, email, and live chat platforms
• Collaborate closely with other teams, such as Product and Engineering, to effectively address customer needs
• Document and track customer interactions and feedback, providing insightful reporting to internal stakeholders
• Assist with the development and improvement of customer support processes and resources
• Maintain in-depth knowledge of Deblock's products and services to better assist customers