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Customer Support Engineer

CodeSignal

CodeSignal

Customer Service
United States · Remote
Posted on Wednesday, September 15, 2021

The Role

We are seeking a Customer Support Engineer who is excited about offering top-notch support and advocating for our users! At CodeSignal, we want to grow our business exponentially, and growing our support team is critical to that goal. This is an opportunity to work internally and with clients to ensure that we are meeting user needs and keeping satisfaction high. The right candidate for this role is an exceptional multi-tasker with a track-record in support; someone who can juggle competing priorities, and who welcomes a diverse set of responsibilities, including research, troubleshooting, and complex problem-solving.

The Company

CodeSignal is the leading technical interview and assessment solution, helping companies identify the right candidates with the right skills—even if they don’t have the “right” profile. Hiring and selection teams use CodeSignal to increase speed-to-hire and candidate pipeline yield, and tap into underrepresented pools of candidates. Founded in 2015, CodeSignal is trusted by leading companies like Netflix, Capital One, Robinhood, and Dropbox. Some of our recent accomplishments include:

What makes a Signalite?

Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.

Day-to-Day

  • Understand CodeSignal’s mission, values, and current goals to reach meaningful new support milestones quarter after quarter
  • Develop comfort with the product offerings at CodeSignal and leverage knowledge to assist users
  • Have a clear understanding of the workflows and needs of users
  • Balance and prioritize multiple tickets, conduct research, and maintain an ongoing support queue
  • Delight users through effective and efficient communication and resolutions of issues
  • Gather careful data points for each issue presented to you in order to inform a thoughtful and elegant resolution
  • Maintain communication with users and internal stakeholders to ensure an excellent user experience

Qualifications

  • 2+ years experience in a support role (preferably with B2B or SaaS)
  • Live within US timezones
  • Excellent written and verbal communication skills
  • Proficiency in at least one programming language
  • Ability to remain focused and flexible despite competing priorities
  • Organizational, research, and time-management skills
  • Strong troubleshooting and problem-solving skills
  • Collaborative teamwork skills
  • Ability to adjust strategies quickly based on new information
  • Ability to effectively identify severe issues and escalate them properly
  • Excited about joining a fast-paced startup

Why You’ll Love It Here

  • 💰 Competitive salaries based on local market

  • 🩺 Medical, dental, and vision insurance

  • 🥳 Team activities and get-togethers to connect with your fellow Signalites

  • 🏝 Unlimited PTO and remote-first work policy

  • 📚 Continuous learning with educational reimbursements provided

  • 💻 Equipment provision and generous home office setup stipend
  • 💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company

We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.