Team Lead, Customer Success
CodeSignal
Sales & Business Development, Customer Service
United States · Remote
USD 155k-180k / year + Equity
Posted on Sep 26, 2025
Team Lead, Customer Success
Remote (US)
Customer Experience
Remote
Full-time
CodeSignal is how the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. Wherever you are on your journey, CodeSignal’s hiring and learning solutions meet you there and get you where you need to go.
Having powered millions of skills evaluations, CodeSignal is trusted by leading companies like Netflix, Capital One, Meta, and Dropbox, and is used by learners across the globe. Some of our latest accomplishments include:
- 🌟 Ranking #2 in Education on Fast Company's prestigious World’s Most Innovative Companies of 2025 list
- ⬆️ Being recognized by TIME magazine as one of the World’s Top EdTech Companies of 2024
- 🏰 Getting Certified as a Best Place to Work 2023-2024
- 🧑💻Launching our AI-tutor Cosmo alongside our practice-first learning product
- 🎬 Seeing Cosmo featured in Times Square three times in as many months
What makes a Signalite?
Signalites are the incredible people who make up CodeSignal’s global team. We believe every Signalite should be given the context to understand decisions, the freedom to act independently, and the responsibility to do what’s right. These principles build upon each other to drive motivation, speed, innovation, and a results-oriented, high-performing culture. We believe that culture is not just about principles, but also behaviors. This belief can be seen and felt in everything we do as Signalites.
The Role
The Team Lead, Customer Success role at CodeSignal is responsible for leading a team of Customer Success Managers (CSMs) serving mid-market and enterprise customers. This strategic leadership role will drive customer retention, expansion, adoption, deeper relationship building and advocacy while ensuring operational excellence across the team. You'll develop customer success strategies that maximize value realization and ensure our customers achieve their technical hiring goals through our platform.
Key Responsibilities
Team Leadership & Development
- Hire, lead, coach, and develop a high-performing team of Customer Success Managers
- Establish clear performance metrics (both leading and lagging indicators) and career development paths
- Conduct regular 1:1s, team meetings, and performance reviews
- Identify skill gaps and implement training programs to enhance team capabilities
- Build a positive, collaborative team culture that drives high performance and retention
Customer Success Strategy
- Develop and implement customer success strategies specific to technical assessment needs
- Design and optimize customer journeys from onboarding through renewal
- Create and refine playbooks for customer onboarding, adoption, expansion, and renewal
- Establish standardized processes that balance customization with scalability
- Collaborate with Product, Sales, and Marketing teams to ensure alignment
Revenue Retention & Growth
- Achieve team targets for adoption, GRR, NRR, relationship and activity indicators
- Work with Account Management and Sales leaders to identify and execute expansion opportunities
- Develop early warning systems to identify at-risk accounts
- Implement rescue strategies for vulnerable accounts
- Partner with Sales on expansion opportunities and renewal forecasting
Customer Experience & Advocacy
- Define and monitor customer health metrics across segments
- Establish feedback loops to gather and act on customer insights
- Develop customer success programs that drive platform adoption and value realization
- Build deeper relationships with strategic customers within the segment
- Create and manage customer advocacy initiatives and build direct relationships with Customers
- Identify and develop customer references and case studies
Operations & Reporting
- Develop and track KPIs for team performance and customer success
- Create regular reporting on customer health, renewal forecasts, and team performance
- Optimize resource allocation across the team based on customer needs and potential
- Collaborate with other departments to resolve cross-functional challenges
- Manage team budget and resource planning
Cross-Functional Leadership
- Partner with Product Management to represent customer needs in the roadmap
- Collaborate with Marketing on customer marketing initiatives
- Work with Sales on smooth customer handoffs and account expansion
- Coordinate with Support on escalation management
- Engage with Executive Leadership on strategic initiatives and reporting
Bonus Skills
- Startup experience a plus
- Strong demonstrated experience building and managing high performing SaaS Customer Success teams
- Experience working in a flexible and high-paced environment while supporting a high volume of accounts
- Strategic perspective on Customer Success as a function with a focus on driving value to all stakeholders
- Detail oriented in your organization and meticulous about prioritization and time-management
The Salary
In accordance with local regulations in jurisdictions where CodeSignal may hire, we are projecting an annual total salary in the range of USD $155,000-$180,000. This range encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as those listed below. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate’s level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.
Why you’ll love it here
🌐 Globally distributed, fully remote team
💰 Competitive salary, equity, and bonus comp packages
🩺 Medical, dental, and vision coverage
💸 401k matching (US) or pension fund contributions (Global)
🏝 Unlimited time off policy
📚 Learning & Development benefits
💪 Physical & Mental health benefits
💻 Equipment & generous home office setup stipend
🥳 Team activities and get-togethers to connect with your fellow Signalites
💙 A challenging and fulfilling opportunity to join a fast-growing SaaS company
We know that great work comes from great, and inclusive teams. At CodeSignal, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. CodeSignal is proud to be an Equal Opportunity Employer.
The base pay range for this role is $155,000-$180,000 per year.
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Req ID: R193