The Importance of hiring a Director of Technical Program Management

Carewell is seeking a highly motivated and technically proficient Director of Technical Program Management to lead the relaunch of our flagship website, carewell.com. This individual will be responsible for establishing effective project management practices, driving customer-centric product development, and ensuring the timely delivery of a high-quality website.

The ideal candidate possesses a strong technical background, excellent decision-making skills, and the ability to prioritize tasks effectively in a fast-paced environment.

What you’ll do:

• Project Management Playbook:
• Implement a comprehensive project management playbook using Jira from the ground up to support Agile methodologies.
• Establish clear processes for project planning, tracking, and communication to ensure timely delivery and minimize disruptions.
• Major Website/App Rebuild:
• Lead the carewell.com rebuild project from conception to launch, ensuring alignment with strategic goals.
• Prioritize features and initiatives based on customer needs and business objectives.
• Manage ongoing system maintenance while delivering on new strategic initiatives.
• Deliver on Time:
• Make informed and decisive choices to keep the project focused and on track.
• Confidently say "no" to unnecessary features or requests that could jeopardize the project timeline.
• Customer-Centric Focus:
• Champion a customer-first approach to product development, ensuring features and functionalities meet user needs.
• Simplify complex projects and identify core elements that deliver immediate value.
• Drive timely product launches, emphasizing iterative improvements based on user feedback and data.
• Streamline Documentation & Requirements:
• Establish and maintain clear and comprehensive documentation of project requirements and specifications.
• Streamline QA processes to ensure the final product meets the highest quality standards.
• Proactively identify and mitigate risks to project success.

KPIs:

• On-Time Delivery: Percentage of project milestones and deliverables completed on or before the scheduled date.
• Scope Management: Number of change requests approved and implemented compared to the initial project scope.
• Agile Adoption: Successful implementation and utilization of Agile methodologies through Jira.
• Risk Mitigation: Number of risks identified and proactive measures taken to prevent or minimize their impact.

Once we launch the new website, the KPIs will include:

• Website Traffic: Increase in unique visitors, page views, or other traffic metrics after the launch.
• Conversion Rate: Improvement in the conversion rate of key actions on the website (e.g., account creation, purchases).

What you’ll need:

• Demonstrates strong project management expertise (7+ years) and a track record of successful website launches.
• Background in Computer Science with 2-4 years of software engineering experience.
• Excels at prioritizing features and managing complex projects.
• Is a customer advocate who can translate user needs into actionable product requirements.
• Excellent communication and collaboration skills, including the ability to explain technical details to non-technical audiences.
• Is decisive, proactive, and comfortable taking ownership of a high-profile project.
• Strong documentation and requirement-gathering skills.
• Demonstrated success in leading small teams.
• Experience working in an agile development environment.

Bonus points…

• Prior experience working on healthcare-related products or services.
• Experience working in a fast-past, high growth startup environment.
• MBA or Master's Degree in a relevant field.

What we offer:

• Competitive compensation
• Health, Dental, and Vision insurance
• Short-term Disability and Life Insurance (100% employer-sponsored)
• Long-term Disability
• Supplemental Life Insurance (employee-sponsored)
• 401(k) Retirement Plan
• 100% Remote
• Generous paid time off and 6 paid holidays
• Employee discount