🌟 The Importance of hiring a Director of Supply Chain & Logistics

We’re looking for a candidate to be part of the founding team in Supply Chain that accelerates our growth and improves customer experience.

As the Director of Supply Chain & Logistics, you will use your high level of supply chain management, inventory control, and planning/allocation experience to improve our delivery speeds and operations processes. You will nurture and develop tasks that span logistics, planning, operations and supply chain functions, and will ultimately be responsible for purchasing and managing inventory, expanding our distribution network, growing partner relationships and delivering on our fast shipping promise.

You will be a key driver that will help us achieve aggressive growth goals while remaining loyal to our top company value: Putting people first. You will use your natural project management skills that enable you to be both autonomous and cross-functionally collaborative across multiple departments.

You’ll measure your success when your work results in increasing our inventory turnover, lowering out of stocks and improving delivery and shipping times.

What you’ll do:

• Vet, build, and manage relationships with key distributors by developing long-term, mutually-beneficial inventory strategies
• Optimize inventory levels and minimize out of stocks to improve customer satisfaction and overall demand
• Expand our distribution network and optimize efficiency in the warehouses
• Improve shipping times by accurately forecasting inventory needs, minimizing instances of backorders, and partnering with distribution teams to expedite processing and carriers
• Build a customer-first return and reship process to maximize customer experience
• Partner with order management system to ensure accuracy of tracking and order management data, and optimal integration with financial systems
• Build, manage and scale a team of direct reports (e.g. operations specialists, supply chain analysts) and outside partners who can develop and execute innovative operations solutions
• Use various analytic tools and platforms for internal analysis and critical decision making
• Generate daily, weekly, and monthly performance reports to identify issues and discover root causes
• Present weekly insights and actions to leadership to optimize near and long-term performance

KPIs:

• Inventory Turnover - optimizing inventory ownership to control spend and improve cash flow, while maximizing sales
• Inventory Out of Stocks - reducing supply constraints through accurate forecasting and planning
• Shipping Times - managing distribution network to deliver on our fast shipping promise
• Returns and Reships Reductions - Building a customer-centric process to eliminate hassle and improve experience.

What you’ll need:

The ideal candidate will have a passion for developing operations strategies and a relentless focus on fulfilling our customer needs through supply chain and inventory management. We want someone that knows the e-commerce space well, and is an innovative, collaborative problem solver. Our Director will be a data driven and consumer obsessed individual; they can move seamlessly between forward thinking and tactical implementation.

• Minimum 10 years of supply chain or operations experience in e-commerce
• A keen analytical approach to meeting financial targets
• Detail-oriented and passionate about data
• Excellent qualitative and quantitative skills
• Obsessed with Excel/Google Sheets and Google Analytics or similar
• Highly reliable, organized, and results-driven
• Able to prioritize and handle competing priorities
• An innate sense of empathy, gratitude, and humility
• Flexible, adaptable, and collaborative
• Bachelor's degree required

Bonus points for having:

• Worked at a hyper-growth startup and/or fast-paced environments with equally talented and driven contributors
• MBA

What we offer:

• The opportunity to be a founding team member of a fast-growing startup
• The ability to work 100% remotely
• Competitive compensation
• Health, dental, and vision insurance
• 401(k)
• Generous vacation time and federal holidays off
• Employee discount