The fashion industry is responsible for 5-10% of global greenhouse gas emissions (GHG). More and more companies are using Carbon Management Platforms to measure and create CO2 reduction plans. However, most of these generalist solutions are not tailored for a fashion brand, which requires detailed insights on materials and manufacturing processes throughout the entire lifecycle of its products.

This is why we built Carbonfact, the leading Carbon Management Platform for the textile and fashion industry. Our platform automates life cycle assessment (LCA) at the product level, enabling brands to gain a high-resolution understanding of their Scope 3 emissions and model out product-level changes on the company’s broader environmental trajectory.

We raised a total of $17 million from Alven, Headline, Y Combinator and angel investors. Now, hundreds of brands and fashion groups are using Carbonfact (e.g. Carhartt, Allbirds, Adore Me, Armedangels, Fusalp, Allbirds, Happy Socks, etc.).

About the Job

We’re looking for a Director of Operations to lead customer deployment and operations, taking us beyond our current scale. As we grow, maintaining a high-level of customer partnership and satisfaction is our top priority, and this position will be critical in shaping how we work with customers at scale.

In this role, you will also be a key, strategic partner to many of our teams (e.g. Data, Product, Sales, Marketing) driving operational excellence across the whole company.

What You’ll Do

Operational Excellence

• Lead complex, multi-stakeholder software deployment projects involving data integration for mid-market and enterprise customers.
• Navigate enterprise customer relationships, including engagement with C-level leadership to ensure long-term success.

Team Leadership

• Hire, structure, and manage a Customer Operations team that scales with Carbonfact’s growth.
• Build a training program to distribute Carbonfact-specific knowledge across the team.
• Partner with cross-functional leaders (Sales, Marketing, Product, Data, Engineering) to drive an outstanding customer experience.

Process & Optimization

• Design tools, processes, and rituals to support hundreds of Carbonfact customers, while forecasting data, science, and operational capacity.
• Lead the enrichment of customer-facing documentation to improve self-service and knowledge sharing.

Financial & Operational Oversight

• Optimize operations to meet Carbonfact’s Gross Margin goals.
• Design and implement metrics to track the performance and impact of the Customer Operations team.

Who You Are

• You are a proven Operations leader, with experience managing and scaling operations or customer success function for a complex, data-forward enterprise product.
• You have experience managing a portfolio of enterprise customers.
• You are highly analytical and take a data-driven approach to problem-solving.
• You are a strategic leader and builder, capable of balancing the bigger picture and the near-term priorities.
• You are excellent at managing many stakeholders, with superb communication skills.
• You’re proficient in English.
• You’re based in Paris or willing to relocate.

Work environment

• You can read more about our 5 principles here.
• You will join a passionate team of professionals with diverse backgrounds and experience from leading companies like Airbnb, Google, and Alan, all united by a commitment to sustainability and innovation.
• We cover the usual modern amenities (MacBook, headset, ChatGPT subscription, health insurance, etc.).
• We organize work retreats 3 times a year.
• We determine the compensation package (salary + equity) based on an internal grid which is fully transparent. At the time of hiring, we’ll determine your level based on the position, your track-record and experience. You will then be promoted to higher levels based on your performance and your impact on the company. Each level is associated with a predetermined compensation.

Application and interview process

Please submit your application on our careers page. If there is a fit, we will share some availability to do a 30-mins introductory video call with Julien (Talent Partner).

If the introductory call goes well, these are the following steps:

• 1-hour deep dive video call with Martin (Cofounder & CPO)
• Business Case + presentation with Customer Ops and Data Team
• Final round of onsite interviews
• References calls

Department

Customer Operations

Locations

Paris

Remote status

Hybrid

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