Product Specialist

CRMs are at the center of the software stack for millions of businesses. They're ubiquitous and totally essential, yet current products are completely archaic, unloved and in massive need of overhaul.

This is software that millions of people use for hours and hours a day – and a $50 billion category – yet you probably can't think of a single awesome piece of software in this space.

Attio is changing that. We’re building a radically new type of CRM that is incredibly flexible and as powerful as the most advanced CRM data models, but also as intuitive, delightful and collaborative as today’s best software.

Attio is the CRM of the future: a living, breathing platform that connects with a customer’s GTM stack and evolves with them as they grow – from zero to IPO and beyond.

As a subscription software startup, we only succeed when our customers can quickly learn, adopt, and get value from our product. We spend a lot of time building a simple and intuitive product, but we know there’s no replacement for getting help from a real-life human being when you’re learning a product for the first time.

Our Implementation Specialists are the first helpful and friendly face that our customers meet. They work directly with founders and operators helping them set up our CRM. As experts in Attio, they are our most critical touchpoint in making customers, early-stage high-growth startups, successful with our product.

We are particularly interested in hearing from you if you have:

You will join a small but mighty team of CRM experts that coach prospects and customers through every step of their journey with Attio. We straddle the divide between technical and non-technical teams, and are as comfortable in a room of engineers as we are with marketers and sellers. We are endlessly curious and perpetual question askers. We’re intent on understanding the ins and outs of our customer’s businesses, the needs of their teams, and the motivations of each individual we work with.

We are builders who may dabble in development, definitely tinker with iPaaS, and help push the bounds of what’s possible with Attio.

Perhaps most importantly, we are teachers and two-way conduits of information between Attio’s product team and our customers. We write, speak, and present about our product, how it works, and what our customers achieve with it. We also share stories and feedback with our product and engineering colleagues to help them understand our customers’ needs.

Attio employees are currently based in the US and Europe. We are all trusted to produce high quality work in the environment that works best for us. For this role, we believe it will benefit everyone by being based in our London office.

Kindness is evident in how we work and there is a high level of respect across the team thanks to working hard. This allows us all to challenge ideas, be independent, and attract world class talent to join us.

In this role, you will be expected to:

We believe the right person will have the following attributes:

Please note: To support our global customer base, individuals in this role will be asked to work shifted hours, from 10am until 7pm most days.

Our hiring process is designed to help us identify people with critical thinking and analytical problem solving abilities. We will test for excellent customer communication skills and your technical level, in search of no-code experts, basic programming skills, and people who are comfortable with APIs and JSON.

We respond to applicants within a week and within 24 hours of any interviews or assessments. We will request and share feedback at every stage.

Applicants can expect the following:

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us.

Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it's not joining Attio at this time.