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Technical Support Specialist [Part-Time]

Aptoide

Aptoide

IT, Customer Service
Washington, DC, USA
Posted on Feb 4, 2025
Operations · Aptoide Portugal · Hybrid Remote

Technical Support Specialist [Part-Time]

🚀 Who we are

Aptoide is the leading alternative distribution platform for Android and IOS, empowering both Users, Developers, OEMs and Telecoms in the mobile ecosystem for the last 15 years. We became the fastest growing Alternative App Store and distribution platform in the world, with over 50 Million monthly active users (MAU), 1 million apps across our ecosystem and 10 Distribution Partners.

Aptoide's mission is to bring back the freedom of choice within the apps world, shaping the future of app economy by creating unmatched value for developers and users globally. The way you play? the way you get your apps? We’re making everything easier and better for everyone!

We are also aware that our success depends on our Aptoiders achievements! That’s why we are proud to be a tech company who enjoys to set people as a core priority. Our Aptoiders' Talents and Skills are the algorithm for our whole success. And this is where you can come in!

Our Superpowers:

  • Innovation - meaning, we build our own way to the future.
  • Ambition - we always go beyond.
  • Integrity - we are transparent and trustworthy.
  • Results-driven - we are strong on delivering.
  • Collaboration - the superpower is ‘We’, not ‘I’.

These are our values! These are Aptoide’s superpowers! This IS Aptoide!

🧩 Who you are

We are looking for a Technical Support Specialist for our Operations Team!
You’ll be empowered to ensure a smooth developers' onboarding, as well as to proactively learn and experience more about apps monetisation and distribution in one of the most dynamic industries of our time: Mobile & Gaming!

🎯 What are you going to do?

  • Provide technical support to developers to ensure seamless integration of our tools and achieve successful outcomes.
  • Assist in troubleshooting Android applications as well as developing and maintaining operational Python projects that process and deliver information to the company in near-real-time (automations);
  • Effectively question developers, troubleshoot technical issues related to our products and services, and provide solutions.
  • Monitor and reply support queries, giving feedback in a timely manner, escalating and resolving issues with other internal teams as required.
  • Write, maintain code, and fix minor bugs;

⭐ What are we looking for?

  • Background in Computer Science / Informatics / Information management or any equivalent area;
  • Basic knowledge of Java or Kotlin (Android development focus) and Python
  • Fluency in English;
  • Outgoing, open-minded, self-started, fast-leaner;
  • Being used to work in a start-up environment.

💎 What will you get?

  • Opportunity to join an innovative company impacting millions globally.
  • Collaborate with an international, diverse, and highly skilled team.
  • Enjoy a hybrid working environment [4 days remote per week].
  • Empowering and trustful environment with flexible working time.
  • Focus in your Career Growth, with Learning and Development opportunities.
  • Supportive and inclusive culture with regular engagement and team building activities.
  • Competitive Compensation Package.
  • Great Health & Well-Being Benefits.
  • Cosy office space with free snacks and breakfast available everyday.
  • Incredible Annual Retreat.
Department
Operations
Role
Technical Support Specialist
Locations
Aptoide Portugal
Remote status
Hybrid Remote
Employment type
Part-time
Contact Rita Fonseca Talent Acquisition Partner – People & Culture
Operations · Aptoide Portugal · Hybrid Remote

Technical Support Specialist [Part-Time]

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