Client Success Manager
Founded in Los Angeles in 2018, Airvet’s mission is to provide better access to affordable pet care to pet families across the country.
After building a category-leading consumer telehealth app, we made a strategic pivot in 2022 to partner with employers to offer Airvet as a benefit. Together, we’re creating a movement to celebrate and support all members of the family, pet included.
We’re in an exciting chapter of our story as we build a new category that has the potential to impact millions of people. If you like challenges and big swings for the fences, Airvet is a place where you will thrive.
Read more about Airvet in the news:
ABOUT THE ROLE:
We seek a relationship-driven, well-organized, and data-driven Client Success Manager to join our growing team.
If you enjoy solving interesting problems, working in fast-paced environments, and want to make a meaningful difference in the lives of pet families across the country, this is the position for you. We are creating a new category, so this role is expected to evolve/change over time as we learn more.
WHAT YOU'LL BE DOING:
As our first Client Success Manager, you’ll flex across various points of our client lifecycle, from implementation to QBRs to renewal. You’ll also be responsible for driving program growth and success in partnership with the marketing and product teams.
Core tasks include:
Client implementation –Set the stage for a strong partnership by leading kick-off meetings and facilitating implementation for our various customers.
Reporting & data analysis – Monitor program success and identify areas for improvement. Share these insights in easily digestible ways for our clients to understand the health of their program. Be an advocate for the voice of our customers and identify new areas where we can refine and improve our reporting and data tracking.
Relationship building – Become a trusted advisor for our clients. Find ways to delight and surprise them with all-star treatment.
Event management – From managing logistics for swag and staffing for open enrollment events to attending conferences and talking with prospects, you are invigorated by spending time in the field.
Renewal – Lead renewal and pricing changes with our customers in a way that continues to foster a strong partnership.
Making a positive difference for pet and pet parents – We’re a small but mighty team with a big mission. Your work will have a tangible and direct impact on the success of Airvet and the lives of pet parents across the country.
WHAT WOULD MAKE YOU A STRONG FIT FOR THE ROLE?
3-5 years of experience in a client-facing role such as account management, customer success, or other discipline
Excellent written and verbal communication skills.
Excellent analytical and reporting skills.
Highly organized with excellent attention to detail. A great project manager.
Energetic, flexible, collaborative, and proactive; a team player who can positively and productively tackle strategic initiatives and immediate business needs.
Must love pets!
Nice to have:
Previous experience in the employee benefits space
Previous experience working at high-growth start-ups
Previous experience in event management
The range displayed on each job posting reflects the minimum and maximum target for new hire salaries across California. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
California: Salary range is $110,000 - $130,000 plus equity
Medical, Dental, and Vision coverage, including Dependents
Flexible Spending and Health Savings Accounts
Telemedicine and Employee Assistance Program (EAP)
Life and AD&D policies
PTO paid holidays and flexible time off approach
Los Angeles-based and Remote Work team
Pet-friendly, of course!
Airvet is dedicated to working with the highest skilled people from the most inclusive talent pool feasible. We maintain that diversity in all aspects leads to positive change, solutions, and innovation for our customers and employee career fulfillment. All qualified individuals are encouraged to apply.
We will consider qualified applicants with arrest and conviction records in accordance with applicable law, including the San Francisco Fair Chance Ordinance.